Service Growth Director, Automotive BDC

Apple Autos Group; Shakopee (MN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Scholarships, Tuition Reimbursement

Job summary

Apple Autos is seeking a Director of Service BDC in Minnesota to elevate service communication, customer experience, and retention across all stores. You will lead the Service BDC, shape strategy, and drive accountability with scalable processes.

You will build a high-performing team, define standards, partner with Service Managers and departments, and implement data-driven KPI dashboards to boost appointment show rates, service sales, and CSI.

Qualifications

• 5+ years of leadership experience in automotive BDC, service operations, or call center environment (automotive experience preferred).
• Proven ability to lead, motivate, and develop a team in a fast-paced environment.
• Strong understanding of service operations, appointment coordination, and retention strategy.
• Excellent communication, coaching, and process-building abilities.
• Data-driven mindset with strong analytical and problemsolving skills.
• Experience with CRM and BDC technology platforms.

Responsibilities

• Build, lead, and mentor a high-performing Service BDC team focused on exceptional guest experiences.
• Develop strategic BDC processes that improve appointment show rate, repair order volume, retention, and service sales.
• Partner closely with Service Managers, Fixed Ops leadership, and other departments to align goals and reporting.
• Establish daily/weekly/monthly performance expectations and KPI dashboards for agents and managers.
• Oversee workforce management, staffing levels, scheduling, training, and onboarding.
• Elevate the service guest experience through proactive communication and service awareness campaigns.

Skills

Leadership

Automotive BDC

Call center operations

CRM knowledge

Data analysis

Tools

CRM platforms

Job description

Apple Autos is seeking a Director of Service BDC in Minnesota to elevate service communication, customer experience, and retention across all stores. You will lead the Service BDC, shape strategy, and drive accountability with scalable processes.

You will build a high-performing team, define standards, partner with Service Managers and departments, and implement data-driven KPI dashboards to boost appointment show rates, service sales, and CSI.