Automotive BDC Lead Coordinator — Drive Growth

Apple Autos; White Bear Lake (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Scholarships, Tuition Reimbursement, &

Growth and Development Plans

Medical, Vision, Dental, HSA, FSA

Company Paid Life Insurance

401k with company match

Employee Assistance programs

Job summary

Apple Autos, a multi-brand dealership in Minnesota, is seeking an Automotive Business Development Sales Coordinator to manage incoming leads, schedule visits, and coordinate with Sales Associates to grow our market presence.

Ideal candidates have strong communication, organizational skills, and experience with CRM tools. The role offers competitive hourly pay and flexible hours within a team-oriented, growth-focused environment.

Qualifications

• Experience in customer service, preferably automotive.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.
• Strong organizational and multitasking abilities.
• Proficiency with basic office software.

Responsibilities

• Receive incoming internet leads, phone calls, and online chats from customers.
• Respond appropriately and with the goal of setting an appointment for a visit.
• Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service.
• Document all customer contact in the CRM tool.
• Document all customers, appointments, shows on the BDC Smartsheet.
• Assign leads and appointment to Sales Associates in accordance with the batting order.
• Follow scripts for incoming phone calls.
• Follow the process for outgoing emails and follow up.
• Directing non-sales customers to the appropriate person/department.
• Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers.
• Answer phones with the best quality greeting.
• Work with all stores to stay abreast of incentives and programs.
• Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution.
• Use the many different technology tools effectively and efficiently

Skills

Customer service

Strong communication

Organizational skills

Multitasking

Grammar and writing

Proficiency with Office software

CRM usage

Tools

CRM (Smartsheet)

Word

Excel

Job description

Apple Autos, a multi-brand dealership in Minnesota, is seeking an Automotive Business Development Sales Coordinator to manage incoming leads, schedule visits, and coordinate with Sales Associates to grow our market presence.

Ideal candidates have strong communication, organizational skills, and experience with CRM tools. The role offers competitive hourly pay and flexible hours within a team-oriented, growth-focused environment.