Automotive BDC Sales Coordinator — Growth & Training

Apple Ford Apple Valley; Saint Paul (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Scholarships

Tuition Reimbursement

Growth and Development Plans

Employee Discounts

Job summary

Apple Autos in Minnesota is seeking an Automotive Business Development Sales Coordinator to drive growth by handling internet leads, phone inquiries and setting appointments across our multi-brand network. Ideal candidates bring customer service experience (preferably automotive), excellent communication and organizational skills, and a positive, proactive approach.

We offer competitive pay, flexible hours, advancement opportunities, scholarships, tuition reimbursement, and a supportive team

Qualifications

• Previous experience in customer service, preferable in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Must be well spoken and able to speak and write with proper grammar.
• Proficiency with Word and Excel.
• Proficient use of different web browsers.

Responsibilities

• Receive incoming internet leads, phone calls, and online chats from customers.
• Respond appropriately and with the goal of setting an appointment for a visit.
• Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service.
• Document all customer contact in the CRM tool.
• Document all customers, appointments, shows on the BDC Smartsheet.
• Assign leads and appointments to Sales Associates in accordance with the batting order.
• Follow scripts for incoming phone calls.
• Follow the process for outgoing emails and follow up.
• Direct non-sales customers to the appropriate person/department.
• Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers.
• Answer phones with the best quality greeting.
• Work with all stores to stay abreast of incentives and programs.
• Handle customer concerns with integrity and refer to the appropriate individual for resolution.
• Use the many different technology tools effectively and efficiently.

Skills

Customer service

Automotive industry experience

Excellent communication

Multitasking

Organizational skills

Grammar and writing

Tools

Word

Excel

Web browsers

Job description

Apple Autos in Minnesota is seeking an Automotive Business Development Sales Coordinator to drive growth by handling internet leads, phone inquiries and setting appointments across our multi-brand network. Ideal candidates bring customer service experience (preferably automotive), excellent communication and organizational skills, and a positive, proactive approach.

We offer competitive pay, flexible hours, advancement opportunities, scholarships, tuition reimbursement, and a supportive team