Service Manager

Northtown Automotive Companies; Town of Amherst (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Northtown Automotive Companies Inc. in Amherst, NY is seeking a Service Manager to run an efficient, profitable service department. You will maximize production, control costs, and build a loyal customer base while maintaining records per dealership and manufacturer requirements.

Responsibilities include setting sales and profit objectives, managing staff, providing technical guidance, and coordinating with other departments and schools for recruitment. OSHA and safety compliance are essential.

Qualifications

• Previous management experience in an auto repair facility.
• Excellent communication skills.
• Ability to operate the department at a profit according to dealership guidelines.

Responsibilities

• Forecast goals and objectives for the department and push to meet them.
• Strive for harmony and teamwork with all other departments.
• Attend managers meetings as requested.
• Understand safety regulations and compliance requirements (OSHA, hazardous waste, etc.).
• Hire, train, motivate and monitor service department staff.
• Provide technical assistance to employees as needed.
• Monitor payroll records and department expenses.
• Maintain good relationships with customers and vendors.

Skills

Management experience

Excellent communication

Profit-oriented leadership

In-state driver’s license

Education

High School

Tools

Tekion

Job description

Job Details: Job Location: Northtown Automotive Companies Inc - Amherst, NY 14226, Position Type: Full Time, Education Level: High School, Salary Range: $100,000.00 - $150,000.00 Base+Commission/year, Travel Percentage: Negligible, Job Shift: Full Time (5 day workweek), Job Category: Automotive, Occupational Summary:

The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements.

Essential Job Functions:

• Forecast goals and objectives for the department and push to meet them.
• Strive for harmony and teamwork with all other departments.
• Attend managers meetings as requested.
• Understand and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, right-to-know, etc.
• Hire, train, motivate and monitor the performance of all service department staff.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and issues of mutual interest.
• Monitor all employee payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives.
• Promptly handle customer complaints.
• Quality check completed jobs.
• Be aware of new equipment and tools available and recommend purchases.
• Ensure that work areas are kept clean.
• Control the performance of the department efficiency and productivity control, comeback reports, warranty reports, and monthly forecasts.
• Monitor the location and care of shop tools.
• Follow up on parts department orders to ensure parts availability.
• Assist in collection of past due accounts.
• Communicate effectively with co-workers, management and customers.
• Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training

Qualifications: Qualifications:

• Previous management experience in an auto repair facility
• Valid in-state driver’s license.
• Excellent communication skills.
• Ability to operate the department at a profit according to dealership guidelines.
• Tekion experience preferred but not required