Parts Counterperson

Northtown Automotive Companies; Eggertsville (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Northtown Hyundai is hiring a full-time Parts Specialist in Amherst, NY. The role involves selling automotive parts over the counter, via phone, and through the shop, with an hourly base plus commission.

Expect a 3-day rotating schedule (7:30 AM–9:00 PM) and a foundation in customer service with knowledge of the full parts product line. Responsibilities include assisting walk-in customers, pulling stock, confirming availability and delivery dates, and supporting service technicians and

Qualifications

• Excellent communication skills and ability to sell to multiple customers
• Experience in automotive parts or dealership retail is a plus
• Ability to operate smartphone/tablet/PC and read instructions

Responsibilities

• Assist walk-in customers in selecting required parts and suggest companions
• Pull purchased parts from stock and check availability
• Provide price quotes over the phone and in person
• Assist outside sales representatives with orders
• Support service technicians with parts needed for repairs
• Maintain a friendly, professional, efficient customer experience at counter
• Keep front and rear counter areas clean and organized
• Replenish inventory daily and notify manager of issues

Skills

Excellent communication

Automotive parts knowledge

Customer service

Read and follow instructions

Education

High School diploma

Job description

Job Location: Northtown Hyundai - Amherst, NY 14226

Position Type: Full Time

Education Level: High School

Salary Range: $40,000.00 - $50,000.00

Base+Commission/year

Travel Percentage: None

Job Category: Automotive

Northtown Hyundai is currently expanding our dealership and has needs for an additional highly motivated parts specialist.

Occupational Summary:

Responsible for the sale of parts to all available customers over the counter, through the shop or on the phone.

Pay Structure:

This position is an hourly plus commission based position that, yearly, ranges between $40,000 - $50,000 / year

Hours:

Full-time, 3 day rotating schedule : 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for one month and then Thursday/Friday/Saturday for the next month)

Essential Job Functions:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and projected delivery date.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives (ie: wholesalers) with their orders.
• Assist service technicians in selecting parts needed for repair process.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily.
• Advise parts manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• SOP management- ensure that special orders are placed, status checked daily and customers are promptly contacted.
• Communicate effectively with co-workers, management and customers

Opportunities for career growth

Physical Requirements:

Job requires the following physical activities: This is a physically demanding position. Will move throughout the parts shelves all day, reaching and climbing to obtain parts from inventory. Will lift up to 70lbs. Will stand six to eight hours during a shift at the customer counter. When delivering parts to the service department, will be exposed to noise, dust, exhaust fumes, paint and other hazardous and nonhazardous materials. Evening, holiday and weekend work hours will be required.

QualificationsQualifications:

• Previous Automotive Parts experience within a dealership or retail setting is a plus but not necessarily required
• Professional personal appearance
• Excellent communication skills
• Ability to sell a minimum quota according to dealership standards
• Ability to work well with the public, sometimes with several customers at a time
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate smart phone, tablet and/or PC.
• Valid in-state driver’s license.