Service Advisor

Haldeman Subaru; Hamilton (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) Plan

Vacation & Sick Time

Opportunities for advancement

Career Development

Cross training for other positions

Team building lunches

Family owned & operated

Long term employees

Job summary

Haldeman Ford Hamilton is seeking a service department supervisor to oversee daily service orders and flow of the Drive Lane, ensuring prompt, courteous, and effective customer service.

You will take ownership of the customer experience, provide concierge support, and supervise technicians to maintain high customer happiness scores. Equal emphasis on coaching, process adherence, and collaboration with management will drive department success.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong communication with customers.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Collaborate with upper management to make service department hiring and discipline decisions.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team orientation

Independent worker

Clean driving record

Job description

About Us

At Haldeman Ford Hamilton, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional development, because we want to see our employees succeed and grow.

Benefits

• 401(k) Plan
• Vacation & Sick Time
• Opportunities for advancement
• Career Development
• Cross training for other positions
• Team building lunches
• Family owned & operated
• Long term employees

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.