Automotive Service Concierge & Advisor

Hiley Cars of Huntsville; Burleson (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Hyundai of Burleson is seeking a customer-focused Service Associate to oversee the Drive Lane, manage service orders, and enhance the customer experience. You will provide concierge support for owner inquiries and help ensure timely, accurate service delivery.

The role emphasizes strong communication, organization, and a proven record of customer satisfaction. A professional appearance and the ability to work with minimal supervision are important, with opportunities for growth within the

Qualifications

• Must be organized and friendly with customers.
• Demonstrated ability to manage others and time effectively.
• Excellent communication and professional appearance.
• Previous service/sales success helps.
• Strong customer satisfaction outcomes expected.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Own the customer's experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is effectively sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.

Skills

Customer communication

People management

Time management

Organized

Professional appearance

Education

High School Diploma or Equivalent

Job description

Hiley Hyundai of Burleson is seeking a customer-focused Service Associate to oversee the Drive Lane, manage service orders, and enhance the customer experience. You will provide concierge support for owner inquiries and help ensure timely, accurate service delivery.

The role emphasizes strong communication, organization, and a proven record of customer satisfaction. A professional appearance and the ability to work with minimal supervision are important, with opportunities for growth within the