Service Experience Advisor

Mossy Nissan Escondido; Escondido (CA); Hybrid; USD 70,000 - 123,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Life Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Job summary

Mossy Auto Group in Escondido, CA is hiring a Service Advisor to own the customer experience in the service lane. You will greet customers, understand service needs, and coordinate with technicians to deliver timely repairs and maintenance.

New entrants to automotive can apply with strong customer-service backgrounds. The role emphasizes professionalism, a positive attitude, and scrum-like coordination with service staff.

Qualifications

• Experience in customer service or retail,sales, hospitality is welcome.
• Strong communication and interpersonal skills.
• Professional appearance and reliable driving record.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer experience from greeting to completion of repair.
• Provide concierge support for owner inquiries, in person or by phone.
• Advise on estimated service costs and review invoices with customers.
• Distribute work between technicians to optimize efficiency.
• Ensure thorough re-delivery checks and post-service cleanliness.

Skills

Customer service

Communication skills

Organization

Time management

Leadership

Job description

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Employees in this position will be paid a base hourly wage at the applicable minimum wage rate up to $17.75 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings of approx. $70,000 to $123,000.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• Medical, Dental & Vision

• Group Insurance Plans & Discounts

• 401K Retirement Savings Plan

• Paid Vacation and Holidays

• Disability Insurance

• LAP (Life Assistance Program)

• Basic Life, Dependent & Accident Insurance

• Growth Opportunities

• Paid Training

• Employee Purchase Incentives

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.

• Distribute work between technicians efficiently

• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance.

• Clean driving record & CA Driver’s License

• Willing to submit to a pre-employment background check & drug screen

• Basic understanding of vehicle system

• Superior customer service skills

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility..