Experienced Service Advisor: Elevate Customer Experience

Mossy Automotive Group; Lemon Grove (CA); Ibrido; USD 70.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Life Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Descrizione del lavoro

Mossy Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, communicate service needs, and coordinate with technicians to ensure timely repairs and maintenance.

New entrants from retail, hospitality, or customer service backgrounds are welcome. Base hourly wage up to $17.75 with commissions, and potential annual earnings of about $70,000 to $130,000 depending on performance.

Competenze

• Organized and friendly personality and strong communication skills are essential.
• Ability to manage others and time effectively for service lane flow.
• Excellent customer service orientation and professional appearance.
• Valid CA driver's license and clean driving record required; background check and drug screen expected.

Mansioni

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and perform follow-up tasks.
• Provide concierge support for owner inquiries in person or by phone.
• Explain estimated service/repair costs and review invoices with customers.
• Distribute work among technicians efficiently.
• Ensure thorough re-delivery check and scheduling compliance.

Conoscenze

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Clean driving record & CA license

Background check & drug screen

Superior customer service skills

Descrizione del lavoro

Mossy Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, communicate service needs, and coordinate with technicians to ensure timely repairs and maintenance.

New entrants from retail, hospitality, or customer service backgrounds are welcome. Base hourly wage up to $17.75 with commissions, and potential annual earnings of about $70,000 to $130,000 depending on performance.