Service Advisor & Customer Experience Lead (Commission)

Mossy Nissan National City; National City (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacations

Holidays

Disability Insurance

Life Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Job summary

Mossy Auto Group in National City, CA seeks a Service Advisor who will own the customer’s experience in the service lane. You are the first contact, knowledgeable about product offerings, inventory needs, technician scheduling and service repairs.

Prior roles in customer service or retail are welcome. You will earn a base hourly wage from minimum wage up to $17.75 per hour plus commissions, with expected average annual earnings of about $70,000 to $130,000.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record & CA Driver's License.
• Willing to submit to a pre-employment background check & drug screen.
• Basic understanding of vehicle system.
• Superior customer service skills.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
• Distribute work between technicians efficiently
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Clean driving record

Background check

Vehicle systems

Customer service

Job description

Mossy Auto Group in National City, CA seeks a Service Advisor who will own the customer’s experience in the service lane. You are the first contact, knowledgeable about product offerings, inventory needs, technician scheduling and service repairs.

Prior roles in customer service or retail are welcome. You will earn a base hourly wage from minimum wage up to $17.75 per hour plus commissions, with expected average annual earnings of about $70,000 to $130,000.