Service Advisor: Earn $70k–$123k with Commission

Mossy Automotive Group; Escondido (CA); Hybrid; USD 70,000 - 123,000; Full time

Benefits offered by this job

Medical Dental Vision

Group Insurance Plans

401K Retirement

Paid Vacation

Disability Insurance

Life Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Job summary

Mossy Auto Group in Escondido, CA is seeking a Service Advisor to own the customer experience in the service lane, greet vehicle owners, explain repairs, and coordinate with technicians on schedule.

The role welcomes individuals from customer service, retail, or hospitality backgrounds. Base wage up to $17.75 per hour plus commissions, with expected annual earnings of about $70,000 to $123,000.

Qualifications

• Excellent communication skills for customer interactions.
• Strong time management to coordinate service flow.
• Organized and friendly personality for front-line duties.
• Superior customer service skills for a positive experience.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience and uphold Mossy standards.
• Provide concierge support for all owner inquiries, by phone or in person.
• Advise customers of estimated service costs and review invoices.
• Distribute work between technicians to optimize efficiency.
• Ensure re-delivery checks and that services are completed on schedule.

Skills

Excellent communication

Time management

Organized

People skills

Customer service

Job description

Mossy Auto Group in Escondido, CA is seeking a Service Advisor to own the customer experience in the service lane, greet vehicle owners, explain repairs, and coordinate with technicians on schedule.

The role welcomes individuals from customer service, retail, or hospitality backgrounds. Base wage up to $17.75 per hour plus commissions, with expected annual earnings of about $70,000 to $123,000.