Service Experience Advisor

Preston Automotive Group; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Preston Automotive Group in Delaware seeks a Service Advisor to bridge technicians and customers, explaining repairs and recommending maintenance to keep vehicles safe. You will play an active role in the service lane and ensure a superior guest experience.

You will greet customers, inspect vehicles, estimate service times, and maintain clear communication while supporting sales goals and post-visit follow-up. This on-site role requires a high school diploma and a valid license.

Qualifications

• Ability to provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail in service advisement.
• Strong communication and organizational abilities.
• Persistent follow-up before and after service visits.
• Valid driver’s license and a safe driving record.
• High school diploma or equivalent.

Responsibilities

• Review appointments and greet customers on arrival.
• Walk‑around the vehicle and inspect for issues.
• Provide an estimate of service time.
• Communicate status with customers and use preferred channels.
• Advise on maintenance and repairs to keep vehicles safe.
• Coordinate with technicians and parts staff.
• Grow product knowledge to answer customer questions.
• Meet or exceed targeted sales goals.
• Follow up after service to confirm expectations are met.

Skills

Exceptional customer experience

Goal oriented

Attention to detail

Communication skills

Follow-up diligence

Education

High school diploma or equivalent

Job description

Preston Automotive Group in Delaware seeks a Service Advisor to bridge technicians and customers, explaining repairs and recommending maintenance to keep vehicles safe. You will play an active role in the service lane and ensure a superior guest experience.

You will greet customers, inspect vehicles, estimate service times, and maintain clear communication while supporting sales goals and post-visit follow-up. This on-site role requires a high school diploma and a valid license.