Service Advisor

Preston Automotive Group; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Preston Automotive Group in Delaware seeks a Service Advisor to bridge technicians and customers, explaining repairs and recommending maintenance to keep vehicles safe. You will play an active role in the service lane and ensure a superior guest experience.

You will greet customers, inspect vehicles, estimate service times, and maintain clear communication while supporting sales goals and post-visit follow-up. This on-site role requires a high school diploma and a valid license.

Qualifications

• Ability to provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail in service advisement.
• Strong communication and organizational abilities.
• Persistent follow-up before and after service visits.
• Valid driver’s license and a safe driving record.
• High school diploma or equivalent.

Responsibilities

• Review appointments and greet customers on arrival.
• Walk‑around the vehicle and inspect for issues.
• Provide an estimate of service time.
• Communicate status with customers and use preferred channels.
• Advise on maintenance and repairs to keep vehicles safe.
• Coordinate with technicians and parts staff.
• Grow product knowledge to answer customer questions.
• Meet or exceed targeted sales goals.
• Follow up after service to confirm expectations are met.

Skills

Exceptional customer experience

Goal oriented

Attention to detail

Communication skills

Follow-up diligence

Education

High school diploma or equivalent

Job description

Description

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

What To Expect In This Role

• Review your appointments – some may be set by a BDC representative or dealership website.


• Greet and focus on customers when they arrive.


• Perform a vehicle walk-around and inspect every vehicle.


• Provide an estimate of the length of time the service visit will take.


• Follow up with customers on the status of their vehicle via their preferred communication platform.


• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.


• Communicate frequently with technicians and parts associates.


• Become an expert on product knowledge to assist with customer questions.


• Meet or exceed targeted sales goals.


• Follow up with customers post visit to ensure we met their expectations.

Requirements

What are the requirements for this job?

• Ability to provide an exceptional customer experience


• Drive to achieve personal goals


• Attention to detail


• Communication and organizational skills


• Constant follow up before and after the service visit


• Valid driver’s license and an acceptable, safe driving record


• High school diploma or equivalent