Service Experience Advisor

Central City Toyota; Ardmore (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Central City Toyota is seeking a Service Advisor who will be responsible for scheduling service work and enhancing customer relations. The role demands exceptional organizational and communication skills to effectively assist customers and manage service workflow.

The ideal candidate will demonstrate a friendly demeanor and a proactive approach to ensuring customer satisfaction, while also effectively managing service department operations.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with your customers.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Take ownership of the customer's experience.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians' time is sold.
• Distribute work between technicians efficiently.

Skills

Organizational skills

Management skills

Time management

Communication skills

Customer satisfaction

Teamwork

Self-motivation

Supervision

Clean driving record

Job description

Central City Toyota is seeking a Service Advisor who will be responsible for scheduling service work and enhancing customer relations. The role demands exceptional organizational and communication skills to effectively assist customers and manage service workflow.

The ideal candidate will demonstrate a friendly demeanor and a proactive approach to ensuring customer satisfaction, while also effectively managing service department operations.