Customer Experience Service Advisor

Leadcar-1; Town of Wausau (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Disability Insurance

Life Insurance

Paid Time Off

Holiday Pay

Employee Discounts

Training Programs

Job summary

LeadCar Toyota Wausau is seeking a Service Advisor dedicated to delivering an exceptional customer experience in our service department. You will be the main point of contact for customers, explain service and repair options, and coordinate scheduling between technicians and customers to keep vehicles moving.

The ideal candidate has strong customer service skills, dealership experience preferred, and can multitask in a fast-paced environment.

Qualifications

• Dealership experience preferred.
• Strong customer service background.
• Must multitask in a fast paced environment.
• Self motivated, friendly and organized.
• Proficiency with computers including Microsoft Office Suite.
• Must maintain a valid driver’s license.

Responsibilities

• Follows the leadership of the Service Manager.
• Demonstrates courteous behavior to fellow employees and customers and conducts themselves in a professional manner.
• Completes training and instruction to maintain certifications established by LeadCar Toyota Wausau and the manufacturer.
• Keeps workspace clean and free from hazardous conditions.
• Informs supervisors of safety issues observed.
• Adheres to Employee Handbook policies and procedures.
• Refrains from overselling or high pressure sales and never sells unneeded repairs.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains high customer satisfaction standards.
• Schedules service appointments and gathers customer and vehicle data.
• Takes time with customers to understand concerns with empathy.
• Generates repair orders with signatures and emails; documents all work sold.

Skills

Customer service

Multitasking

Communication

Computer skills

Tools

Microsoft Office

Job description

LeadCar Toyota Wausau is seeking a Service Advisor dedicated to delivering an exceptional customer experience in our service department. You will be the main point of contact for customers, explain service and repair options, and coordinate scheduling between technicians and customers to keep vehicles moving.

The ideal candidate has strong customer service skills, dealership experience preferred, and can multitask in a fast-paced environment.