Service Experience

TEKsystems; Fairfield (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Disability insurance

Job summary

TEKsystems in Fairfield, IA is seeking a customer-focused specialist to handle inbound client verification calls and assist with indexing tasks. You will de-escalate when needed and maintain kindness while ensuring security questions are completed.

Daily duties include supporting financial professionals, processing incoming paperwork, and applying company policies. Onsite, contract-to-hire with a pay rate of $18.00 per hour.

Qualifications

• Customer service, call center and banking experience (1+ years).
• Basic computer skills and ability to type 30-40 wpm.
• Ability to self-motivate and work independently.
• Ability to work well under pressure.
• Strong grammar and sentence structure through email.

Responsibilities

• Handle inbound calls to verify client information for security purposes.
• Assist indexing work and organize document coordination.
• Support financial professionals and clients with incoming paperwork, account information and distributions.
• Communicate operational and financial industry policies and procedures.
• Research issues and resolve inquiries in a timely manner.
• Collaborate with internal associates to improve procedures and templates.

Skills

Customer service

Call center experience

Banking experience

Typing 30-40 wpm

Basic computer skills

Independent work

Work under pressure

Grammar/email writing

Tools

Document management software

Database software

Job description

In this role you will be handling inbound calls from clients to verify client information for security purposes and will also assist indexing work.

Looking for candidates that can be assertive on the phone but also able to show kindness and de-escalate when needed. Clients are not always pleased with the security questions and this role may need to work through this to get security questions completed.

Daily Duties

• Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions
• Communicate operational and financial industry policies and procedures
• Research issues and resolve inquiries in a timely manner
• Develop understanding of the policies and procedures to execute them in daily work
• Adapt and adhere to Cambridge policies and core values
• Collaborate with internal associates to improve procedures and templates to streamline processes
• Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client

Skills & Qualifications

• Customer service, call center, credit union/banking experience - 1+ years
• Basic computer skills
• Ability to self-motivate and work independently.
• Ability to work well under pressure.
• Basic and typing skills - 30-40 wpm
• Strong grammar and sentence structure through email

Job Type & Location

This is a Contract to Hire position based out of Fairfield, IA.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Fairfield,IA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.