Service Department Lead | Drive Growth, Efficiency & Team

Frey Consulting Group; Brady (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Health Insurance

Paid Holiday and Paid Time Off

Job summary

Frey Consulting Group seeks an experienced Service Department Manager to drive efficient operations in a dealership setting. You will optimize processes, manage budgeting, and lead staff to maximize customer satisfaction and service labor sales.

Responsibilities include developing and enforcing department workflows, coordinating marketing efforts, supervising scheduling, and ensuring tools, equipment, and vehicles are well maintained. Strong communication and financial acumen are essential.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• High School Diploma or equivalent experience.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• 401K with company match
• Health Insurance
• Paid Holiday and Paid Time Off

Skills

Service department operations

Communication skills

John Deere knowledge

Financial principles

Interpreting internal reports

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Frey Consulting Group seeks an experienced Service Department Manager to drive efficient operations in a dealership setting. You will optimize processes, manage budgeting, and lead staff to maximize customer satisfaction and service labor sales.

Responsibilities include developing and enforcing department workflows, coordinating marketing efforts, supervising scheduling, and ensuring tools, equipment, and vehicles are well maintained. Strong communication and financial acumen are essential.