Service Manager

Greenway-Equipment; North Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Greenway-Equipment is seeking a Service Department Leader to drive revenue, manage expenses, and ensure exceptional customer satisfaction across service operations. The role involves creating annual goals and budgets, coordinating with location and central teams, and guiding staff through process adherence and continuous improvement.

The position requires strong leadership, basic mechanical knowledge, and experience with diagnostic tools.

Qualifications

• 3+ years of experience in a service department; proven ability to meet performance metrics.
• Basic mechanical knowledge.
• Experience operating vehicles, tools, and equipment for diagnostics.

Responsibilities

• Communicates, enforces, and monitors service department processes to ensure customer satisfaction.
• Drives revenue, manages expenses, and generates profitability meeting or exceeding budget for the service department.
• Creates annual location service department goals and budget aligned with financial and operational objectives.
• Executes service department marketing plan with direction from VP of Service Operations and Marketing manager.
• Schedules and assigns jobs and work areas to employees in the service department.

Skills

Service management

Leadership

Budgeting

Customer service

Problem solving

Tools

Service ADVISOR

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.Job DescriptionResponsibilitiesCommunicates, enforces, and monitors service department processes to ensure customer satisfactionResponsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the Service DepartmentCreates annual location service department goals and budget, in alignment with the organization’s financial and operational objectivesExecutes service department marketing plan with the direction from VP of Service Operations and Marketing managerEnsures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processorSchedules and assigns jobs and work areas to employees in the service department according to their skills and knowledgeCoordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient mannerReviews work orders for completeness and accuracy prior to customer billingCoordinates customer on farm visits with Location managerCommunicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.Manages recruiting, staffing and employee development activities for employees reporting to this positionCompletes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed.Ensures all company objectives and policies are communicated and implemented within the departmentAssists with the development and training plans of service personnel and completes performance reviews of service staff along with location managerDisplay problem solving skills with emotional customers, conflict resolution and being able to compromiseOperates and maintains vehicles, tools and equipment required to perform job responsibilitiesMaintains a clean work area and performs work in a neat and orderly fashionEnsures all Department Employees Follow all safety rules and regulations in performing work assignmentsCompletes all routine inspection and safety protocols for the departmentActively Participates in Location Safety Meetings and assists in all safety related tasksMaintains knowledge of John Deere and competitive productsResponsible for maintaining operational safety, security, and appearance of company assets, building, and groundsPerforms morning Pre-Shift Meetings with Department employees & covers all Safety related topicsQualifications3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred, Basic Mechanical KnowledgeExperience operating vehicles, tools, and equipment for diagnostic purposesExperience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferredExperience leading, communicating, and working cooperatively in a team environmentDisplay problem solving skills such as emotional customers, conflict resolution and being able to compromiseExperience analyzing and interpreting internal and financial reportsHelp us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.