Service Engineering Specialist - Automation

WEG Electric Corp; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist to support its Automation team in Duluth, GA. You will troubleshoot LV drives, soft starters, PLCs, HMIs, and related motor control solutions, providing remote diagnostics and guiding field personnel.

This role emphasizes collaboration with Engineering, Quality, and Product Management, plus documentation and customer training support. Travel is limited, schedule is Monday–Friday, with equal emphasis on customer service and technical

Qualifications

• Bachelor's degree in engineering preferred or equivalent experience.
• 2+ years in industrial automation support or related fields.
• Experience with PLCs, HMIs, SCADA, and industrial networks (Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet).
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent verbal and written communication, and the ability to interpret electrical schematics.

Responsibilities

• Provide technical support via phone, email, and remote connections for WEG Automation products (LV drives, soft starters, PLCs, HMIs).
• Troubleshoot electrical, control, programming, and communication issues using diagnostic processes.
• Perform remote diagnostics and identify root causes with corrective actions.
• Coordinate on-site interventions and escalate to Field Service or Senior Support Engineers when needed.
• Document interactions, troubleshooting steps and resolutions in the support database.

Skills

Industrial automation knowledge

Troubleshooting

Remote diagnostics

PLC/HMI knowledge

Electrical schematics

Customer service

Communication

Team collaboration

Education

Bachelor's degree in engineering

High School Diploma or GED

Tools

Diagnostics software

Ethernet/IP/Modbus/Profibus/DeviceNet/BACnet

Job description

Career Opportunities with WEG Electric Corp

A great place to work.

Careers At WEG Electric Corp

Current job opportunities are posted here as they become available.

WEG Electric Corp. has an exciting opportunity for a Service Engineering Specialist to join our Automation team. This position provides technical support for WEG Automation products, including Low Voltage Drives, Soft Starters, PLCs, HMIs, and related motor control solutions. The Service Engineering Specialist troubleshoots technical issues, supports customers and field service personnel, performs remote diagnostics, and provides solutions that ensure customer satisfaction and equipment performance. This role serves as a key technical resource while collaborating with customers, engineering, quality, and product management teams.

Primary Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend corrective actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Assist with product evaluations, testing, warranty validation, and resolving technical issues.
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.
• Support customers with repair recommendations, return authorizations, and parts identification.
• Maintain current knowledge of WEG products, applications, and emerging technologies.
• Deliver a high level of customer service while managing expectations and resolving technical concerns.

Education:

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience.
• High School Diploma or GED required.

Experience & Knowledge:

• 2+ years of experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet.
• Understanding of AC/DC motor control, power electronics, and industrial automation systems.
• Experience utilizing diagnostic software, test equipment, and remote support tools.
• Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Professional customer service skills, including managing escalated customer situations.
• Proficiency with Microsoft Office applications

Travel:

• Limited travel required for customer support, technical training, system evaluations, or escalated troubleshooting activities.

Schedule :

• Monday through Friday

About WEG Electric Corp.:

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the world's largest electric motor manufacturers, producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the capital goods sector, with five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation, and a full benefits package.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.