Field Service Engineer

WEG Company; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Field Service Engineer to support motors, drives, and industrial products through startup assistance and post-sales support.

The role focuses on troubleshooting electrical/electronic systems, interpreting schematics, and delivering timely field solutions. The candidate will collaborate with customers, distributors, and field personnel, document service activities, and provide quotes for repairs while maintaining organized records and lab/workbench

Qualifications

• High School Diploma or GED required.
• Associate degree or technical certification in Electrical Systems or related field preferred.
• Experience in technical support or field service is a plus.

Responsibilities

• Provide technical support to customers by phone or email for basic WEG product start-up.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope extends beyond reasonable phone/email support.
• Assists field support personnel by phone or email, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections according to each product's manuals; conducts root cause analysis for warranty decisions.
• Provides quotes for WEG product repairs.
• Records evaluations, defective parts and costs; determines repair worthiness.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Skills

Troubleshooting

Electrical systems

Schematics reading

Communication skills

Documentation skills

Education

HS Diploma/GED

Assoc degree or cert in Electrical

Job description

Description

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the world's largest, producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the capital goods sector and has five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide.

About the Role:

WEG Electric Corp. has an excellent opportunity for a Field Service Engineer. In this role, you will support WEG motors, drives, and industrial products by troubleshooting, assisting with startups, and providing post-sales support to customers, distributors, and field service personnel. This position is ideal for candidates with backgrounds in electrical systems, electronics, mechatronics, industrial maintenance, automation, or related technical disciplines who are looking to build a career in industrial technology.

Knowledge & Skills

• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Diagnose and resolve technical issues while providing excellent customer support.
• Experience using computer applications and support databases to document service activities.

Primary Responsibilities:

• Provide technical support to customers and end users by phone or email for basic WEG product start-up.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email, providing drawings and using available WEG resources as needed.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals. Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for WEG product repairs.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Experience

• At least 1 year of experience in technical support, industrial maintenance, electrical systems, electronics, automation, HVAC, or related technical fields.
• Troubleshooting experience with electrical, electronic, or industrial equipment preferred.
• Experience supporting customers, end users, technicians, or field service personnel is a plus.

Education

• High School Diploma or GED required, or an Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred.
• We encourage recent graduates from technical and trade programs to apply.

We offer a pleasant work environment, competitive compensation, and a full benefits package.

Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status.

Visit our website to learn more: www.weg.net.