Service Engineering Specialist

Bagby and Company; Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist to support electric motors and related industrial products through technical troubleshooting, startup assistance, warranty evaluation, repair support, and post-sales technical assistance for customers, distributors, and field service personnel.

This role is well-suited for candidates with backgrounds in electric motors, electrical systems, industrial maintenance, and related technical disciplines.

Qualifications

• Basic understanding of electric motor operation, terminology, and troubleshooting principles.
• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Ability to diagnose and resolve technical issues while providing excellent customer support.
• Experience using computer applications and support databases to document service activities.

Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Skills

Electric motor basics

Troubleshooting skills

Electrical systems understanding

Schematics reading

Communication skills

Customer support

Education

Bachelor's degree in Engineering

Job description

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest electric motor manufacturers in the world, producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the capital goods sector and has five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide. Visit our website to learn more: www.weg.net

About The Role

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. In this role, you will support WEG electric motors and related industrial products by providing technical troubleshooting, startup assistance, warranty evaluation, repair support, and post-sales technical assistance to customers, distributors, and field service personnel.

This position is ideal for candidates with backgrounds in electric motors, electrical systems, industrial maintenance, electromechanical equipment, or related technical disciplines.

Primary Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Knowledge & Skills

• Basic understanding of electric motor operation, terminology, and troubleshooting principles.
• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Ability to diagnose and resolve technical issues while providing excellent customer support.
• Experience using computer applications and support databases to document service activities.

Experience

• 1+ years of experience in technical support, industrial maintenance, electric motors, electromechanical equipment, electrical systems, HVAC, or related technical fields.
• Troubleshooting experience with electrical, electronic, or industrial equipment preferred.
• Experience supporting customers, end users, technicians, or field service personnel is a plus.

Education

• Bachelor's degree in Engineering or a related technical field preferred. Candidates with a combination of technical training, certifications, and relevant engineering, technical, field service, or industry experience may also be considered.

We offer a pleasant work environment, competitive compensation, and a full benefits package.

Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status.