Service Engineering Specialist II - Automation

Bagby and Company; Duluth (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA, is seeking a Service Engineering Specialist II to join our Automation team.

You will provide technical support for WEG Automation products, troubleshoot electrical and control issues, perform remote diagnostics, and assist field service personnel to ensure equipment performance and customer satisfaction. You will collaborate with Engineering, Quality, and Product Management, develop technical documentation, and deliver training and after-hours support as needed.

Qualifications

• 3 to 7 years of experience supporting industrial automation, drives, controls, or related technologies.
• Knowledge of LV drives, soft starters, motors, and industrial electrical systems.
• Experience with PLCs, HMIs, SCADA, and industrial networks.

Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products.
• Troubleshoot electrical, control, programming, and communication issues.
• Perform remote diagnostics to identify root causes and recommend actions.
• Coordinate on-site intervention when needed and support Field Service engineers.
• Document interactions and resolutions in the technical support database.
• Collaborate with Engineering, Quality, and Product Management for improvements.

Skills

Technical support

Troubleshooting

Remote diagnostics

Field service

Documentation

Education

Bachelor's degree in engineering

High School Diploma or GED

Tools

PLC / HMIs

SCADA

Ethernet/IP / Modbus

Job description

About WEG Electric Corp.

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net.

Description

WEG Electric Corp. has an exciting opportunity for a Service Engineering Specialist II to join our Automation team. This position provides technical support for WEG Automation products, including Low Voltage Drives, Soft Starters, PLCs, HMIs, and related motor control solutions. The Service Engineering Specialist II is responsible for troubleshooting technical issues, supporting customers and field service personnel, performing remote diagnostics, and providing solutions that ensure customer satisfaction and equipment performance. This role serves as a key technical resource while collaborating with customers, engineering, quality, and product management teams.

Primary Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend corrective actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Assist with product evaluations, testing, warranty validation, and technical issue resolution.
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.
• Support customers with repair recommendations, return authorizations, and parts identification.
• Maintain current knowledge of WEG products, applications, and emerging technologies.
• Deliver a high level of customer service while managing expectations and resolving technical concerns.

Education

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience.
• High School Diploma or GED required.

Experience & Knowledge

• 3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet.
• Understanding of AC/DC motor control, power electronics, and industrial automation systems.
• Experience utilizing diagnostic software, test equipment, and remote support tools.
• Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Professional customer service skills, including managing escalated customer situations.
• Proficiency with Microsoft Office applications

Location

• Duluth, GA

Travel

• Limited travel required for customer support, technical training, system evaluations, or escalated troubleshooting activities.

Schedule

• Monday through Friday

We offer a pleasant work environment, competitive compensation and full benefits package.

Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.