Service Engineering Specialist

Weg industrias de Venezuela, c.a.; Duluth (MN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible spending accounts

Life insurance

Disability insurance

Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist to handle technical calls and emails related to post-sales troubleshooting, programming, and wiring for WEG products.

The role requires knowledge of schematics, service manuals, and the ability to perform root-cause analyses. You will provide quotes for repairs and support field engineers while maintaining organized labs and documentation.

Qualifications

• Robust product and troubleshooting knowledge required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to handle all levels of service issues.
• Knowledge to communicate clearly and effectively.

Responsibilities

• Provides technical support to customers by phone or email for post-sales troubleshooting and wiring for WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customers when requested or when scope extends beyond expected boundaries.
• Assists field support personnel by providing drawings and using WEG resources.

Skills

Troubleshooting knowledge

Schematics & service manuals

Clear communication

Complex scenario handling

Service issue management

Education

High School/GED or Associate in electrical/electronics

Job description

Career Opportunities with WEG - A First Class Company!

Founded in 1961, WEG is recognized as one of the largest electric machine manufacturers in the world. WEG employs over 47,000 people around the globe and offers a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an impressive rate and we're looking for talented individuals to help us move forward with this aggressive growth plan. WEG offers competitive compensation, challenging and exciting career options, as well as great benefits, including paid vacation, medical, dental, vision, 401(k), flexible spending accounts, life insurance, and disability.

A Note About Applying at WEG

Over the past several years, WEG has grown through the acquisition of several industry-leading companies. While all roles are part of the WEG organization, hiring is currently managed through separate systems aligned to each business.

Please select the area that best matches your interests below. Each link will take you to the appropriate career site.

For job openings in other WEG facilities in the USA, check the list below:

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products.

Primary Responsibilities:

• Provides technical support to customers and end users, by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records details of calls and email in technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs inspections on products (static and power test inspections) according to technical manuals for each product.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes, for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Assists the parts department on identifying parts for customers.
• Provides back-up to Field Service Engineer and Repair Lab Engineer

Education:

• High School/GED - Associate degree in electrical or electronics or equivalent is preferred.

Knowledge / training:

• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to handle all levels of service issues.
• Knowledge to communicate clearly and effectively.

Experience:

• 1+ years of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

WEG Electric Corp. is an Affiliation Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please [e-mail] or call 678-534-4252. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled