Service Engineer II – Quantum Systems & Cryogenics

D-Wave; Boca Raton (FL); On-site; USD 89,000 - 122,000; Full time

Job summary

D-Wave in Boca Raton, FL is seeking two Service Engineers to join the team and help establish local service operations for our Leap quantum cloud service. You will travel, build, upgrade, and maintain complex cryogenic and electromechanical systems, ensuring reliability and customer success.

Initial training occurs at our Burnaby, BC headquarters for up to 180 days before returning to Florida to take ownership of operations, documentation, and issue resolution.

Qualifications

• Bachelor's degree in engineering, physics, or an equivalent combination of education and experience.
• 3+ years of hands-on experience supporting complex electromechanical systems in lab, production, or field environments.
• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment.
• Demonstrated troubleshooting, critical-thinking, and organizational skills.
• Experience with scripting, PLC logic, or programming languages such as Python or C/C++.
• Ability to manage changing priorities and work independently in a new and developing operation.
• Strong written and verbal communication skills, including confidence working directly with customers.
• Ability to collaborate effectively with engineering, operations, facilities, and other technical teams.

Responsibilities

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance.
• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in lab and field environments.
• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes.
• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation.
• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes.
• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation.
• Build effective working relationships with customers, partners, vendors, and host-facility personnel.
• Travel to customer and company sites as required.

Skills

Troubleshooting

Python/C/C++

System maintenance

Education

Bachelor's degree in engineering/physics

Tools

Python

PLC programming

Linux/Unix

Job description

D-Wave in Boca Raton, FL is seeking two Service Engineers to join the team and help establish local service operations for our Leap quantum cloud service. You will travel, build, upgrade, and maintain complex cryogenic and electromechanical systems, ensuring reliability and customer success.

Initial training occurs at our Burnaby, BC headquarters for up to 180 days before returning to Florida to take ownership of operations, documentation, and issue resolution.