Senior Service Engineer

D-Wave; New Haven (CT); On-site; USD 109,000 - 150,000; Full time

Job summary

D‑Wave Quantum Inc. is seeking a highly motivated Senior Service Engineer to build, scale, and support its quantum computing systems in New Haven, CT.

You will lead maintenance, installations, and field operations, mentoring junior engineers while guiding troubleshooting efforts across cryogenic and electromechanical systems. The role requires strong communication, leadership, and cross-functional coordination, with about 10% travel across North America and Europe.

Qualifications

• Bachelor's degree in Engineering, Physics, or equivalent combination of education and experience.
• 5+ years of hands-on experience supporting complex multidisciplinary electromechanical systems in lab and production environments.
• Proficiency with scripting, PLC logic, or programming languages such as Python or C/C++.

Responsibilities

• Lead and execute system builds, installations, upgrades, and complex maintenance activities.
• Serve as a senior technical escalation point for troubleshooting cryogenic and electromechanical systems in lab and field environments.
• Drive root cause analysis for system issues and lead implementation of corrective and preventive actions.
• Work closely with hardware engineering and R&D teams to influence system design improvements, reliability, and serviceability.
• Define, refine, and standardize service procedures, troubleshooting workflows, and incident response processes.
• Contribute to and review technical documentation, ensuring accuracy, completeness, and usability for service teams.
• Build and maintain strong relationships with customers, partners, and host facility personnel, often acting as the primary technical interface.
• Mentor and support junior engineers, providing technical guidance and helping strengthen team capability

Skills

Python

C/C++

Leadership

Troubleshooting

Communication

Cross-functional

Education

Bachelor's degree in Engineering or Physics

Job description

D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

About The Role

D-Wave is seeking a highly motivated and experienced Senior Service Engineer to help build, scale, and support our growing fleet of quantum computing systems. In this role, you will be a key technical contributor within a collaborative team responsible for ensuring system performance, improving reliability, and delivering an exceptional customer experience for our Leap™ quantum cloud service.

This is a multidisciplinary, hands‑on senior role involving mechanical, electrical, vacuum, and cryogenic systems. You will take technical ownership of system performance and reliability across builds, installations, upgrades, and field operations. In addition to executing complex service work, you will act as a technical lead within the service team, guiding troubleshooting efforts, improving service strategies, and influencing design improvements in partnership with R&D.

This position is based in New Haven, CT, and involves occasional travel to customer and field sites, including approximately 10% of travel across North America and Europe. Candidates must be legally authorized to work in the United States, hold or be able to obtain a valid passport, and be able to secure any additional work authorization required for temporary international travel. This role also requires participating in an on‑call rotation supporting production systems. As a customer‑facing senior role, strong communication, leadership, and relationship‑building skills are essential, including mentoring junior engineers and serving as a trusted technical point of contact for customers and partners.

What You’ll Do

• Lead and execute system builds, installations, upgrades, and complex maintenance activities
• Serve as a senior technical escalation point for troubleshooting cryogenic and electromechanical systems in lab and field environments
• Drive root cause analysis for system issues and lead implementation of corrective and preventive actions
• Work closely with hardware engineering and R&D teams to influence system design improvements, reliability, and serviceability
• Define, refine, and standardize service procedures, troubleshooting workflows, and incident response processes
• Contribute to and review technical documentation, ensuring accuracy, completeness, and usability for service teams
• Build and maintain strong relationships with customers, partners, and host facility personnel, often acting as the primary technical interface
• Mentor and support junior engineers, providing technical guidance and helping strengthen team capability

  About You

  • Bachelor's degree in Engineering, Physics, or equivalent combination of education and experience
  • 5+ years of hands‑on experience supporting complex multidisciplinary electromechanical systems in lab and/or production environments
  • Deep understanding of thermodynamics, fluid dynamics, vacuum systems, and electromechanical systems
  • Strong experience in troubleshooting complex systems and leading root cause analysis efforts
  • Proficiency with scripting, PLC logic, or programming languages such as Python or C/C++
  • Demonstrated ability to lead technical workstreams and coordinate across cross‑functional teams
  • Strong organizational skills with the ability to manage competing priorities in a fast‑paced environment
  • Excellent written and verbal communication skills, including experience communicating with customers and senior stakeholders
  • Proven ability to work independently while also mentoring and enabling others

  A D‑Waver's DNA

  • We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
  • We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
  • We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
  • As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

  Our Compensation Philosophy Is Simple But Powerful

  We believe providing D‑Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

  During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.

  Inclusion

  We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D‑Wave.

  The Fine Print

  No 3rd party candidates will be accepted

  It is D‑Wave policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

  The Base Pay Range For This Role Is

  $109,000 – 150,000 USD per year (New Haven)