Quantum Systems Field Service Engineer II

Clutch Canada; Boca Raton (FL); On-site; USD 89,000 - 122,000; Full time

Job summary

D-Wave Quantum Inc. in Boca Raton, FL is seeking two Service Engineers to help launch our new facility, supporting the Leap quantum cloud service. You will build, upgrade, maintain, troubleshoot, and repair complex systems with a focus on reliability and customer success.

Training will occur at our Burnaby HQ before returning to Florida. Ideal candidates have a physics or engineering background, 3+ years of hands-on experience with electromechanical systems, and strong problem-solving and

Qualifications

• 3+ years of hands-on experience supporting complex electromechanical systems
• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment
• Experience with scripting, PLC logic, or programming languages such as Python or C/C++
• Ability to manage changing priorities and work independently in a new and developing operation
• Strong written and verbal communication skills, including confidence working directly with customers

Responsibilities

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance
• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments
• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes
• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation
• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes
• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation
• Build effective working relationships with customers, partners, vendors, and host-facility personnel
• Travel to customer and company sites as required

Skills

Electromechanical systems

Troubleshooting

Python/C/C++

On-call rotation

Customer communication

Education

Bachelor's degree in engineering, physics, or equivalent

Job description

D-Wave Quantum Inc. in Boca Raton, FL is seeking two Service Engineers to help launch our new facility, supporting the Leap quantum cloud service. You will build, upgrade, maintain, troubleshoot, and repair complex systems with a focus on reliability and customer success.

Training will occur at our Burnaby HQ before returning to Florida. Ideal candidates have a physics or engineering background, 3+ years of hands-on experience with electromechanical systems, and strong problem-solving and