Service Engineer II, USHQ

Explorequantum; Boca Raton (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

D-Wave Quantum Inc. in Boca Raton, FL is hiring two Service Engineers to join the first wave of our new facility opening in 2027.

You will build, upgrade, maintain, troubleshoot, and repair cryogenic, electrical, mechanical, vacuum, and control systems powering the Leap quantum cloud service, with a short, hands-on training period at our Burnaby headquarters before returning to Florida to take increasing ownership of system support and incident resolution.

Qualifications

• Bachelor’s degree in engineering, physics, or equivalent
• 3+ years of hands-on experience

Responsibilities

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance
• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems
• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes
• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation
• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes
• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation
• Build effective working relationships with customers, partners, vendors, and host-facility personnel
• Travel to customer and company sites as required

Skills

Hands-on engineering

Troubleshooting

Education

Bachelor's degree in engineering or physics

Job description

D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial,government,and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com .

About the role

Join D-Wave as we launch our state-of-the-art facility in Boca Raton, Florida, opening in 2027. We are seeking two Service Engineers to be among the first members of this exciting new team, helping establish local service operations while supporting the next generation of quantum computing technology.

In this hands-on role, you will build, upgrade, maintain, troubleshoot, and repair the complex mechanical, electrical, and cryogenic systems that power D-Wave's Leap™ quantum cloud service. You'll play a key role in ensuring system reliability, operational excellence, and customer success while helping shape how our new site operates.

Your journey begins with a fully supported training and knowledge-transfer short-term assignment of at our headquarters in Burnaby, British Columbia, where you'll gain immersive, hands-on experience with our cutting-edge quantum systems alongside experienced engineers. This position is located in Boca Raton, FL; where you will return after your temporary assignment and take increasing ownership of system support, operational readiness, documentation, and technical issue resolution. This is an exceptional opportunity for a technically curious, customer-focused engineer who thrives in a dynamic environment and wants to help advance the future of quantum computing.

What you'll do

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance
• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments
• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes
• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation
• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes
• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation
• Build effective working relationships with customers, partners, vendors, and host-facility personnel
• Travel to customer and company sites as required

About You

• Bachelor’s degree in engineering, physics, or an equivalent combination of education and experience
• 3+ years of hands-on experience