Field Service Engineer II

Jobot; Camarillo (CA); On-site; USD 80,000 - 115,000; Full time

Job summary

Jobot in Camarillo, CA, is seeking a Field Service Engineer II to install, troubleshoot, and maintain bioreactor systems on-site. You will lead on-site installations, IQ/OQ, preventative maintenance, and work directly with customers.

Domestic and international travel about 25% is expected. The role requires a mechanical or electrical engineering degree with 5+ years' experience at an electromechanical equipment manufacturer, or 7+ years hands-on in lieu of a degree, plus strong communication.

Qualifications

• Bachelor’s in Mechanical or Electrical Engineering or related field.
• 5+ years at an electromechanical equipment manufacturer (or 7+ years hands-on in lieu of a degree).
• Hands-on experience with bioprocess equipment and a solid understanding of bioreactor functions and components.
• Customer-facing field service or technical support experience with electromechanical equipment preferred.
• Willing to travel domestically and internationally about 25% of the time.

Responsibilities

• Perform on site installations, IQ/OQ, preventative maintenance, and troubleshooting on our bioreactor systems
• Serve as the go to technical liaison for customers, resolving hardware and software issues by phone, email, and on site visits
• Lead configuration of all new bioreactor units
• Support complaint investigations and root cause analysis alongside Quality, Engineering, and Manufacturing
• Develop and maintain field service documentation, including procedures, service reports, and work instructions

Skills

Troubleshooting

Customer facing

Communication

Cross-functional teamwork

Education

Bachelor’s in Mechanical or Electrical Engineering or related field

Job description

Field Service Engineer II

$80000 - $115000 per year | Camarillo, CA | On-site | Permanent

Love bioreactors, troubleshooting, and travel? Help cell therapy innovators worldwide as a Field Service Engineer II in sunny Camarillo, CA!

A bit about us:

We develop innovative bioreactor solutions for customers at the forefront of cell therapy, biotech, and life sciences. From our headquarters in Camarillo, we partner with companies around the world to help bring next generation therapies closer to reality, and our Commercial team is growing.

Why join us?

• Work hands on with cutting edge bioreactor technology that supports life changing cell therapies
• Domestic and international travel (about 25%) to work directly with customers around the globe
• Your field insights directly shape product and process improvements
• Join a mission driven team with real growth, including training and mentoring new Service Engineers

Job Details

• Perform on site installations, IQ/OQ, preventative maintenance, and troubleshooting on our bioreactor systems
• Serve as the go to technical liaison for customers, resolving hardware and software issues by phone, email, and on site visits
• Lead configuration of all new bioreactor units
• Support complaint investigations and root cause analysis alongside Quality, Engineering, and Manufacturing
• Develop and maintain field service documentation, including procedures, service reports, and work instructions

Requirements

• Bachelor’s in Mechanical Engineering, Electrical Engineering, or related field with 5+ years at an electromechanical equipment manufacturer (or 7+ years of directly related hands on experience in lieu of a degree)
• Hands on experience with bioprocess equipment and a solid understanding of bioreactor functions and components
• Customer facing field service or technical support experience with electromechanical equipment preferred
• Strong communication and customer service skills, with the ability to work independently and on a cross functional team
• Willing to travel domestically and internationally about 25% of the time

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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