Service Engineer I - Motors

Weg industrias de Venezuela, c.a.; Duluth (MN); Hybrid; USD 68,000 - 86,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA

Job summary

WEG Electric Corp. seeks a Service Engineer I to join our Duluth, GA team. You will provide technical support for WEG products, assist customers, distributors, and service centers with applications, troubleshooting, warranty claims, and repair recommendations.

Ideal candidates have several years in technical support or service engineering, with strong knowledge of motor applications and a focus on customer satisfaction and operational excellence.

Qualifications

• Minimum of 3 years in technical support, service engineering, warranty, or related role.
• Strong knowledge of electric motors and motor applications.
• Experience in industrial/manufacturing environments.
• Familiarity with Microsoft Office and business systems.

Responsibilities

• Provide technical support to customers and end users via phone and email.
• Troubleshoot product and application issues and recommend solutions.
• Review and process warranty claims.
• Coordinate third-party service support when required.
• Develop warranty and service-related reports for management.
• Prepare return authorizations and factory documentation as needed.
• Track warranty trends to support quality initiatives.
• Collaborate with internal teams to share technical knowledge.

Skills

Electrical motor knowledge

Troubleshooting

Customer support

Reading schematics

Education

Bachelor's Degree in Electrical Engineering

Technical certificate in electrical/mechanical

High School Diploma or GED

Tools

Microsoft Office

Job description

Career Opportunities with WEG - A First Class Company!

Founded in 1961, WEG is recognized as one of the largest electric machine manufacturers in the world. WEG employs over 47,000 people around the globe and offers a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an impressive rate and we're looking for talented individuals to help us move forward with this aggressive growth plan. WEG offers competitive compensation, challenging and exciting career options, as well as great benefits, including paid vacation, medical, dental, vision, 401(k), flexible spending accounts, life insurance, and disability.

A Note About Applying at WEG

Over the past several years, WEG has grown through the acquisition of several industry-leading companies. While all roles are part of the WEG organization, hiring is currently managed through separate systems aligned to each business.

Please select the area that best matches your interests below. Each link will take you to the appropriate career site.

For job openings in other WEG facilities in the USA, check the list below:

WEG Electric Corp. has an exciting opportunity for a Service Engineer I to join our team in Duluth, GA.

The Service Engineer I provides technical support for WEG products by assisting customers, distributors, service centers, and internal teams with product applications, troubleshooting, warranty claims, and repair recommendations. This role serves as a key technical resource, responding to customer inquiries via phone and email while supporting warranty administration and coordination with third-party service providers.

This position is well-suited for professionals with several years of technical support or industrial experience who are looking to further develop their expertise in electric motors, industrial applications, and customer-focused technical support. Working closely with experienced engineers and cross-functional teams, the Service Engineer I builds product knowledge while contributing to customer satisfaction and operational excellence.

Primary Responsibilities:

• Provide technical support to customers and end users via phone and email.
• Troubleshoot product and application issues and recommend appropriate solutions.
• Receive, review, and process warranty claims.
• Analyze warranty claim information and request additional details when required.
• Communicate technical and quality-related issues with internal departments, including Engineering, Quality, Sales, and Operations.
• Serve as a technical resource for both internal and external customers.
• Issue warranty credits and coordinate claim resolution with customers and service providers.
• Prepare return authorizations (RGAs) and factory bill-back documentation as needed.
• Track product failures and warranty trends to support quality improvement initiatives.
• Develop warranty and service-related reports for management.
• Recommend replacement parts and repair options to customers.
• Coordinate third-party service support when required.
• Maintain warranty repair logs and accurate customer records.
• Collaborate with team members to share technical knowledge and support departmental objectives.
• Perform other duties and special projects as assigned.

Education:

• High School Diploma or GED required.
• Technical certificate in an electrical, mechanical, or related discipline preferred.
• Bachelor's Degree in Electrical Engineering or a related field strongly preferred.

Experience & Knowledge:

• Minimum of 3 years of experience in a technical support, service engineering, warranty, or related customer support role.
• Strong knowledge of electric motors and motor applications.
• Working knowledge of industrial and manufacturing environments.
• Ability to read and interpret technical drawings, schematics, specifications, and product documentation.
• Understanding of troubleshooting methodologies and technical problem-solving.
• Knowledge of warranty processes and product support practices preferred.
• Familiarity with Microsoft Office applications and business systems.

About WEG Electric Corp.

WEG Electric Corp is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package.

Must be authorized to work in the United States. WEG Electric Corp. does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

WEG Electric Corp. is an Affirmitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call 678-534-4252. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled