Service Engineer I

AVL in North America; Plymouth (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

AVL Test Systems, Inc. in Plymouth, MI invites applications for a Service Engineer I to support cutting-edge testing solutions for automotive customers.

You will install, configure, maintain, calibrate, troubleshoot, and repair AVL hardware and software while travelling up to 75% to customer sites. Ideal candidates have a bachelor’s degree in engineering or related field and 0–2 years of experience; familiarity with test automation is a plus.

Qualifications

• Bachelor’s degree in engineering or equivalent work experience.
• 0-2+ years’ experience in related field.
• 2 years’ experience with test automation equipment preferred.
• Understanding of electrical and mechanical processes.
• Excellent verbal and written communication skills.

Responsibilities

• Act as Liaison and company representative for customers.
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

Skills

Communication skills

Education

Bachelor’s degree in engineering

Job description

AVL is Hiring: Service Engineer I

Are you passionate about emerging technologies like electrification, battery systems, and the future of mobility? AVL is looking for a Service Engineer I to join our growing team and play a key role in supporting cutting‑edge testing solutions for leading automotive and technology customers. Based in Plymouth, MI with AVL Test Systems, Inc., this position offers an excellent opportunity for individuals with related technical experience or a bachelor's degree in engineering (or equivalent) who are eager to build their expertise in advanced vehicle technologies.

Job Description

As a Service Engineer I, you will be responsible for the installation, configuration, maintenance, calibration, troubleshooting, and repair of AVL hardware and software systems. In this highly visible role, you'll work directly with a diverse range of customers, helping ensure their test systems operate at peak performance. If you enjoy hands‑on technical work, solving complex challenges, interacting with customers, and traveling to support innovative projects, this could be the perfect opportunity for you. This position requires up to 75% travel, providing exposure to a variety of customer sites and industry‑leading technologies.

Responsibilities

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

Qualifications

• Bachelor’s degree in engineering or equivalent work experience
• 0-2+ years’ experience in related field
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skills
• Must possess excellent written and oral communication skills.

Applicants must have the unrestricted authorization to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.

EOE Minorities/Women/Veterans/Disabled

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-414-9682