Field Service Engineer I - Mobility Test Systems (75% Travel)

AVL in North America; Plymouth (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

AVL Test Systems, Inc. in Plymouth, MI invites applications for a Service Engineer I to support cutting-edge testing solutions for automotive customers.

You will install, configure, maintain, calibrate, troubleshoot, and repair AVL hardware and software while travelling up to 75% to customer sites. Ideal candidates have a bachelor’s degree in engineering or related field and 0–2 years of experience; familiarity with test automation is a plus.

Qualifications

• Bachelor’s degree in engineering or equivalent work experience.
• 0-2+ years’ experience in related field.
• 2 years’ experience with test automation equipment preferred.
• Understanding of electrical and mechanical processes.
• Excellent verbal and written communication skills.

Responsibilities

• Act as Liaison and company representative for customers.
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

Skills

Communication skills

Education

Bachelor’s degree in engineering

Job description

AVL Test Systems, Inc. in Plymouth, MI invites applications for a Service Engineer I to support cutting-edge testing solutions for automotive customers.

You will install, configure, maintain, calibrate, troubleshoot, and repair AVL hardware and software while travelling up to 75% to customer sites. Ideal candidates have a bachelor’s degree in engineering or related field and 0–2 years of experience; familiarity with test automation is a plus.