Service Engineer I

AVL Software and Functions GmbH; Plymouth (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

AVL Test Systems Inc, based in Plymouth, MI, seeks a Service Engineer I to support installation, configuration, maintenance and calibration of AVL hardware and software at customer sites. Travel up to 75% is required, with opportunities to work directly with a diverse range of automotive technology customers.

The role emphasizes hands-on problem solving, strong communication with customers, and professional reporting.

Qualifications

• 0-2+ years’ experience in related field.
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skills.

Responsibilities

• Act as Liaison and company representative for customers.
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications.
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training toward diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods.
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results.
• Perform Hotline support as required including the use of reporting tools and helpdesk systems.
• Communicate with customers professionally and drive issues to closure.
• Complete all applicable safety training and be willing to travel.

Skills

Communication skills

Customer-facing abilities

Education

Bachelor’s degree in engineering (or equivalent)

Tools

Test automation equipment

Job description

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AVL is the world's largest independent company for the development, simulation and testing of powertrain systems (hybrid, combustion engine, transmission, electric drive, batteries, fuel cell and control technology) for passenger cars, commercial vehicles, construction, large engines and their integration into the vehicle. AVL North America has around 700 employees, headquartered in Plymouth, MI with additional locations throughout the surrounding area, and 2 locations in California.

Are you passionate about emerging technologies like electrification, battery systems, and the future of mobility? AVL is looking for a Service Engineer I to join our growing team and play a key role in supporting cutting-edge testing solutions for leading automotive and technology customers.

Based in Plymouth, MI with AVL Test Systems, Inc., this position offers an excellent opportunity for individuals with related technical experience or a bachelor's degree in engineering (or equivalent) who are eager to build their expertise in advanced vehicle technologies.

As a Service Engineer I, you will be responsible for the installation, configuration, maintenance, calibration, troubleshooting, and repair of AVL hardware and software systems. In this highly visible role, you'll work directly with a diverse range of customers, helping ensure their test systems operate at peak performance.

If you enjoy hands-on technical work, solving complex challenges, interacting with customers, and traveling to support innovative projects, this could be the perfect opportunity for you. This position requires up to 75% travel, providing exposure to a variety of customer sites and industry-leading technologies.

Join AVL and help drive the future of electrification and advanced mobility solutions.

Applicants must have the unrestricted authorization to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.

Responsibilities:

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

Qualifications:

• 0-2+ years’ experience in related field
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skills
• Must possess excellent written and oral communication skills.

EOE Minorities/Women/Veterans/Disabled

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-414-9682

Reimagining Motion. For a greener, safer, better world of mobility.

Location: Plymouth, MI, US

Company: AVL Test Systems Inc

Job Function: Instrumentation and Test Systems

About AVL

AVL is one of the world’s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.