Service Engineer I

AVL North America; Plymouth (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

AVL North America is seeking a Service Engineer I to support installation, configuration, maintenance and calibration of AVL hardware and software systems for automotive customers. You will work on-site at customer facilities and collaborate with the AVL team to ensure peak performance of test equipment.

This role requires up to 75% travel, hands-on problem solving, and clear communication with customers. A bachelor’s degree in engineering or equivalent and unrestricted work authorization to

Qualifications

• Bachelor's degree in engineering (or equivalent) and related technical experience.
• Hands-on experience with electronic/mechanical systems and diagnostics.
• Willingness to travel up to 75% and interact with customers.

Responsibilities

• Act as liaison and company representative for customers.
• Install, configure, maintain, calibrate and troubleshoot AVL hardware/software.
• Prepare service reports and ensure AVL specifications are met.
• Assist in training and continuous improvement initiatives.

Skills

Installation

Configuration

Maintenance

Calibration

Troubleshooting

Repair

Customer interaction

Travel readiness

Education

Bachelor's degree in Engineering

Job description

AVL is Hiring: Service Engineer I

Are you passionate about emerging technologies like electrification, battery systems, and the future of mobility? AVL is looking for a Service Engineer I to join our growing team and play a key role in supporting cutting‑edge testing solutions for leading automotive and technology customers.

Based in Plymouth, MI with AVL Test Systems, Inc., this position offers an excellent opportunity for individuals with related technical experience or a bachelor's degree in engineering (or equivalent) who are eager to build their expertise in advanced vehicle technologies.

As a Service Engineer I, you will be responsible for the installation, configuration, maintenance, calibration, troubleshooting, and repair of AVL hardware and software systems. In this highly visible role, you’ll work directly with a diverse range of customers, helping ensure their test systems operate at peak performance.

If you enjoy hands‑on technical work, solving complex challenges, interacting with customers, and traveling to support innovative projects, this could be the perfect opportunity for you. This position requires up to 75% travel, providing exposure to a variety of customer sites and industry‑leading technologies.

Join AVL and help drive the future of electrification and advanced mobility solutions.

Applicants must have the unrestricted authorization to work in the United States on a full‑time basis. Employer will not sponsor an applicant for a work visa for this position.

Responsibilities

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned