Service Engineer DACH (m/f/d)

GoodWe; Germany (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Professional development opportunities

Dynamic and passionate work environment

International collaboration

Job summary

GoodWe is hiring a Service Engineer based in the DACH region to provide Level 2 support to customers and train local hotline teams. You'll engage with distribution and installation partners, ensuring they have the knowledge to offer excellent service.

This role requires a technical background and fluency in German, with opportunities for personal and professional growth within a dynamic team. If you enjoy technical challenges and customer interaction, this is the position for you!

Qualifications

• 1-2 years of experience in technical support, ideally in engineering.
• Structured and results-oriented approach.
• Passion for solving complex technical challenges.

Responsibilities

• Support and train the Level 1 hotline to ensure high performance.
• Provide technical support through training, commissioning, and troubleshooting.
• Collaborate with the DACH regional team and improve service processes.

Skills

Technical background

Customer service orientation

Fluency in German

Problem-solving skills

Cross-border collaboration

Education

Bachelor’s degree or professional certification in electrical engineering

Job description

Your mission

As a Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the DACH regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in DACH region.

Your main responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and elevate to Level 3 when needed.
• Conduct customer installation and service training sessions, both online and in-person.
• Collaborate with DACH regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 1-2 years of experience in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluency in German is a must; proficiency in English or any other European language is an advantage.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel.

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making.
• Have fun and do something meaningful & make a difference!!!