Service Engineer 1

STERIS IMS; Town of Islip (NY); Hybrid; USD 80,000 - 112,000; Full time

Job summary

Join a leading global provider as a Service Engineer, where you will leverage your technical expertise to support healthcare solutions. In this hybrid role, you will troubleshoot, provide training, and ensure product reliability while working closely with customers and internal teams. Enjoy a comprehensive benefits package and competitive pay as part of a mission-driven organization focused on creating a healthier world.

Benefits

Competitive pay

Paid time off and holidays

Healthcare, dental, and vision benefits

Disability coverage

401(k) with company match

Maternity and parental leave

Pet insurance

Tuition reimbursement

Career advancement opportunities

Qualifications

• At least two years’ experience in servicing and repairing Integrated OR and endoscopy equipment.
• Proficiency in computer skills including word processing, spreadsheets, and email.

Responsibilities

• Provide technical support to STERIS internal and external customers.
• Troubleshoot STERIS products and document critical failures.
• Provide initial product training to support staff.

Skills

Troubleshooting

Communication

Organizational Skills

Education

Bachelor’s degree in IT, Engineering, or a related field

Tools

Windows

Linux

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Service Engineer, you will have product, clinical, and technical expertise, demonstrating proficiency in essential job functions and product focus areas. Your primary responsibilities include serviceability and reliability reviews, service documentation development, high-level troubleshooting/technical support on a focused product line, NPD support, and initial product training to technical support personnel and service trainers. You will respond to verbal and written technical support requests, resolving internal and external customer issues on all STERIS brand Healthcare and Life Sciences products. You will follow appropriate complaint handling procedures and initiate corrective actions when required.

This is a hybrid role requiring onsite work at our Hauppauge, NY location.

What You'll do as a Field Service Engineer

1. Provide technical and part identification support to STERIS internal and external customers on all brands and models of STERIS products, including sales, service, and operational support.
2. Respond professionally to incoming calls and emails to meet customer call demand requirements.
3. Troubleshoot STERIS products, document critical failures, initiate corrective action, and escalate issues to engineering.
4. Act as an escalation point for complex technical issues, supporting other engineers, technical support personnel, and customers.
5. Provide initial product training to support staff and coordinate the transition of training responsibilities to the Training Department.
6. Conduct design reviews for serviceability and reliability, generate service plans, develop documentation, define parts, and track equipment performance.
7. Initiate service bulletins and draft communications for product changes and maintenance modifications.
8. Participate in product and computer skills training to maintain technical support skills.
9. Maintain current product knowledge and support reference materials.
10. Assist in reviewing and recommending changes to manuals and documentation.
11. Provide on-call technical support when required.
12. Participate in product qualification and review processes.
13. Escalate technical, quality, and safety complaints for corrective action.
14. Provide technical training to department staff and communicate with customers and technicians as needed.

The Experience, Skills, and Abilities Needed

Required:

• Bachelor’s degree in IT, Engineering, or a related field.
• At least two years’ experience in servicing and repairing Integrated OR and endoscopy equipment or equivalent.

Preferred:

• Knowledge of engineering drawings, wiring schematics, and drafting.
• Knowledge of Windows/Linux programming.
• Strong troubleshooting skills in IT, AV, mechanical, electrical, and computer systems.
• Experience with remote monitoring or IoT device troubleshooting preferred.

Other:

• Proficiency in computer skills including word processing, spreadsheets, and email.
• Excellent organizational, oral, and written communication skills.

#LI-MM1

#LI-Hybrid

What STERIS Offers

We value our employees and offer a comprehensive benefits package, including:

• Competitive pay
• Paid time off and holidays
• Healthcare, dental, and vision benefits
• Disability coverage
• 401(k) with company match
• Maternity and parental leave
• Additional benefits like pet insurance, tuition reimbursement, and career advancement opportunities

Pay range: $80,000 - $112,000, with eligibility for bonus. Pay rates are based on experience, education, certifications, and other factors.

For more benefits details, click here.

About STERIS

STERIS is a leading global provider supporting patient care with a focus on infection prevention. As a $5 billion company with approximately 17,000 employees worldwide, we are committed to creating a healthier and safer world.

For application assistance, call 1 [phone]. This contact is for accommodations only and not for application status inquiries.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.