Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the semiconductor industry is hiring a Field Service Engineer to provide technical support and field service for high vacuum equipment. The role requires travel for training in Japan and involves hands-on duties including installations, troubleshooting, and maintaining customer relations. A competitive hourly pay of $38-$43 reflects the technical expertise on offer, along with a comprehensive benefits package.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be willing to travel to Japan 1-3 months after hire date for training.
• Experience in electronic and mechanical systems preferred.
• Able to perform hands-on field service duties.

Responsibilities

• Perform field service duties including installations and repairs at customer sites.
• Recommend equipment modifications or improvements.
• Ensure high customer satisfaction through quality service.

Skills

Technical proficiency

Troubleshooting skills

Customer service

Mentorship ability

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. The role also involves providing a wide range of technical assistance to customers and colleagues to ensure successful work execution and customer satisfaction. Additionally, you will ensure that the business operates in line with the Company goals.

What you'll do

• Perform hands-on field service duties at customer sites, including on-site installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and debugging of electronic and mechanical systems. Provide operational, maintenance, and training support to customers and colleagues.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit necessary documentation promptly, including timesheets, expense reports, and weekly service reports, adhering to company policies.
• Maintain technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, and software systems. Participate in continuing education as required.
• Mentor less-experienced engineers in technical skills and customer service.
• Handle customer service issues to maintain high customer satisfaction and positive relations.

This position is not eligible for visa sponsorship.

Equal Opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging individuals from all backgrounds to join and develop their careers with us.

We support our employees through wellness programs and community sponsorships, fostering a supportive work environment.

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