Clinical Field Services Engineer @Remote

AceStack; United States; Remote; USD 72,000 - 131,000; Full time

Job summary

A leading company in software development seeks a Clinical Field Services Engineer to handle the inventory and integration of clinical devices within a healthcare environment. The role involves technical support, documentation, and collaboration with vendors while adhering to healthcare regulations. Candidates should possess a strong background in biomedical engineering with practical experience in medical device operations.

Qualifications

• 2+ years of experience in a clinical or biomedical role.
• Strong understanding of medical devices and healthcare IT systems.
• Excellent interpersonal and communication skills.

Responsibilities

• Conduct inventory of clinical devices during network migrations.
• Update configurations to ensure device functionality.
• Respond to technical support requests within SLAs.

Skills

Biomedical Engineering

Information Technology

Networking

Customer Service

Documentation

Education

Associate degree in Biomedical Engineering or related field

Bachelor’s degree in Biomedical Engineering (preferred)

Job description

Clinical Field Services Engineer @Remote

• Conduct comprehensive inventory of clinical devices, including radiology modalities, as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure.

• Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased, site-by-site network migration.

• Respond to technical support requests and helpdesk tickets in a timely manner, ensuring resolution within defined service level agreements (SLAs).

• Deliver high-quality customer service by maintaining a professional demeanor, addressing client concerns promptly, and fostering positive relationships.

• Document service activities, including repairs, upgrades, and preventive maintenance, in accordance with company protocols.

• Collaborate with external vendors and internal teams to coordinate service efforts, resolve complex issues, and support continuous improvement initiatives.

• Adhere to all applicable healthcare regulations and standards, including HIPAA, to ensure patient data privacy and operational compliance.

Required Qualifications:

• Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered.

• Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment.

• Solid understanding of medical device operation, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7).

• Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure.

• Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams.

• Valid driver’s license and willingness to travel regularly to healthcare facilities within the assigned region.

Preferred Qualifications:

• Bachelor’s degree in Biomedical Engineering, Clinical Engineering, or a related technical field.

• Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips

• Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse.

• Experience with asset management systems and helpdesk ticketing systems.

• Strong documentation skills, including accurate service reporting and configuration updates.

• Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices.

• Previous experience working in a multi-site healthcare system or with mobile service teams

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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