Service Engineer

Magnus Metal; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Magnus-Metal Ltd. is expanding its multidisciplinary R&D team and seeks a Service Engineer to define, lead and perform all service and maintenance tasks on our in-house systems. You will optimize service processes, document procedures, and support customers on-site and remotely to maximize uptime.

The role requires strong communication in an intercultural environment, effective problem solving, and the ability to train team members and customers while adapting to project timelines and schedules.

Qualifications

• Experience in multidisciplinary system support and troubleshooting.
• Strong service orientation with methodical troubleshooting.
• Ability to improve service time and maximize system uptime.
• Responsive on-site and remote support to ensure uptime.
• Coordinate/execute preventive maintenance across systems.
• Data analysis, reporting and recommending service improvements.
• Contribute to documentation and build service procedures.
• Train team members and customers in technical topics.
• Excellent communication in intercultural environments and teamwork.
• Ability to learn quickly and present complex technical concepts in English.
• Capable of working under technical and schedule constraints.

Responsibilities

• Define, lead, coordinate and perform all service and maintenance tasks on in-house systems.
• Optimize and document service processes and procedures.
• Support on-site and remote customers to maximize uptime.
• Coordinate preventive maintenance (PMs) across systems.
• Gather data and generate reports to drive service improvements.
• Assist with documentation and development of service procedures.
• Provide training to team members and customers on system operation.

Skills

System support

Troubleshooting

On-site & remote support

PM coordination

Data analysis

Documentation

Training

Communication skills

English proficiency

Problem solving

Methodical approach

Learning ability

Presentation skills

Schedule management

Job description

Magnus-Metal Ltd. is a start-up company developing a new casting process for manufacturing large metal components.

The process produces cast metal components based on the customer's CAD file.

Our development machine has successfully demonstrated the technology and process, and we are currently recruiting outstanding professionals to join our multidisciplinary R&D team as we work toward industrializing the solution.

Service Engineer defines, leads, coordinates, and performs all service and maintenance tasks on all in-house systems including optimization and documentation.

Requirements:

• Multidisciplinary system support experience
• Service oriented and experience in methodical troubleshooting
• Quick & creative problem solving
• Improve service time and maintain system uptime to the maximum possible.
• Be responsive on-site and remotely to support systems up-time and repair on a timely manner.
• Coordination/ execution of all systems PMs
• Data analysis, reporting and recommendation for service improvements
• Help with documentation and build service procedures
• Training other team members and customers.
• Good communication skills in inter-cultural environment and teamwork ability.
• Ability to work in a methodic and orderly manner.
• Good learning ability and presentation skills, including written and verbal analysis of complex technical problems in English
• Capability to work under technical and schedule constraints

Note:

As of today, the scope of overseas travel is estimated at 30% to 50% +/-, with trips lasting between one to three weeks at a time. This section is an estimate only and actual travel will be in accordance with the company's operational needs.