Service Engineer

Xact Metal, Inc.; State College (Centre County); On-site; USD 65,000 - 90,000; Full time

Job summary

Xact Metal, Inc. in State College, PA is seeking a Service Engineer focused on on-site maintenance and repair of metal additive manufacturing systems sold to partners and customers.

The role includes off-site corrective and preventive maintenance, installation assistance, and after-sales technical support to ensure uptime and customer satisfaction. You will interact with customers, provide training, collect feedback, and develop strong relationships while adhering to safety protocols in a mixed

Qualifications

• Bachelor's degree in engineering or equivalent experience.
• Teamwork, prioritization and clear communication.
• Hands-on engineering experience.
• Experience in a service environment preferred.

Responsibilities

• Maintain and repair products sold to partners and end customers.
• Provide off-site corrective and preventive maintenance and after-sales support.
• Interact with customers to address inquiries and requests regarding their products and services.
• Evaluate and resolve customer problems.
• Assist in installing the equipment.
• Analyze findings to determine solutions for customer demands.
• Provide customer training for the product.
• Repair, test, and maintain equipment.
• Provide reports and feedback on service requests.
• Develop and maintain relations with customers.

Skills

Teamwork

Hands-on engineering

Customer interaction

Education

Bachelor's degree in engineering or equivalent experience

Job description

Service Engineer
Location: On-site, State College, PA

At Xact Metal, we take the essential specs that direct metal additive manufacturing systems require and combine them with breakthrough technology to set a new standard for price and performance. We’re dedicated to supporting the next generation of innovative manufacturing solutions powered by metal 3D printing.

Service Engineerhas the following responsibilities:

• Responsible for the maintenance and repair of products that have been sold to sales partners and end customers
• Provide off-site corrective and preventive maintenance as well as other after-sales technical support.
• Interact with customers to provide information and procedures to address inquiries, concerns, and requests regarding their products and services.
• Evaluate and resolve problems of the customer
• Assist in installing the equipment
• Analyze, inspect, and review findings to determine the solution to the problem that the customer demands
• Provide customer training for the product
• Repair, test, and maintain equipment
• Provide customers with reports and feedback on their service requests
• Develop and maintain relations with customers

Required Education:

• Bachelor's degree in engineering or equivalent experience.

Desired Experience:

• Teamwork, capable of setting priorities, and transparent in communication
• Experience in a hands-on engineering environment
• Experience in a service environment preferred but not required

Requirements & Work Environment

Work Environment

The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Dual Settings: Work is primarily performed in an office environment, with regular duties conducted in a light manufacturing setting.
• Environmental Hazards: Regular exposure to loud noises and hazardous materials, including laser technology.
• Safety Adherence: Strict adherence to safety protocols and the consistent use of personal protective equipment (PPE) is required.

Physical Demands

• Stationary Work: Ability to remain in a stationary position for up to 50% of the work day.
• Mobility & Stamina: Ability to bend, climb stairs, and stand or walk continuously for up to 75% of the work day.
• Workspace Navigation: Freedom of movement to navigate within and between the office and production areas to access files, machinery, and equipment.
• Repetitive Motion: Frequent engagement in repetitive motions associated with prolonged computer use and manufacturing tasks.
• Lifting Capacity: Ability to regularly lift, maneuver, and move objects weighing up to 5 pounds, and occasionally lift or move objects up to 20 pounds.

Dexterity & Tools

• Manual Dexterity: Fine motor skills to handle, manipulate, control, feel, and adjust objects, with the ability to assemble parts quickly and accurately.
• Hand Strength: Sufficient hand strength to effectively operate hand tools, small safety equipment, and fine components.

Sensory & Communication Abilities

• Visual Acuity: Strong close vision, distance vision, peripheral vision, depth perception, focus adjustment, and the ability to distinguish between colors, shades, and brightness.
• Auditory Skills: Ability to hear and differentiate between sounds, including the ability to focus on a single sound source amid background manufacturing noise.
• Communication: Ability to speak clearly to ensure listener comprehension and accurately understand others' speech.

• Applicants must be authorized to work full-time in the United States. The company does not sponsor work visas.
• Local applicants or those who can report to work punctually at the company’s office in State College, PA, during normal work hours (and as needed) to meet business requirements are encouraged to apply.

The company reserves the right to alter, change, modify, and/or terminate this job posting. Xact Metal is an Equal Opportunity Employer. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation because of a disability for any part of the employment process, please email [e-mail] with the nature of your request and your contact information. The Company reserves the right to alter, change, modify, and/or terminate this posting without notice or obligation. No recruiters, please; applicants only.