Field Service Engineer - Massachusetts

Dddsystems

Rock Hill (SC)

On-site

USD 37,000 - 47,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

PTO & holidays

401(k) plan

Health insurance • dental • vision

Global team

Innovation culture

Talent development

Employee engagement

Job summary

3D Systems is seeking a Field Service Engineer to ensure optimal performance of 3D printer hardware at customer sites in Massachusetts. The role requires hands-on installation, relocation, repair, and preventive maintenance with extensive travel to client locations.

Expect a competitive hourly rate ($27.00–$34.00/hr) and a robust benefits package including 401(k), health/dental/vision insurance, and PTO. Join a global team with a strong emphasis on innovation and talent development.

Qualifications

High school diploma required; AA degree from a technical school or related; Military training preferred.
3+ years related experience preferred.
Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers; solid mechanical aptitude.
Knowledge of electro/mechanical device repair with attention to detail.
Requires organization, problem solving, and customer-relations skills.
Requires exceptional interpersonal and communication skills in a business environment and professional representation of 3D Systems.
Ability to solve practical problems with limited standardization.
Ability to work under deadlines with multiple interruptions.
Ability to read safety rules, operating and maintenance instructions and procedure manuals.
Travel required; valid driver’s license and clean driving record.
Physical ability to climb, balance, stoop, kneel, crouch, reach, sit and talk; exposure to electrical hazards and lasers.
High school diploma and technical degree/military training background noted.

Responsibilities

Perform equipment repairs for customers, demonstrating familiarity with warranty and contract status.
Comprehend and analyze unique customer configurations, including materials and software.
Assess customers' proficiency, capability, and willingness to perform self-maintenance.
Execute preventive maintenance tasks as directed by the Service Manager.
Recognize and appreciate the overall business value of customers to 3D Systems.
Acknowledge the significance of the Customer Service Engineer's role in enhancing customer experience.

Skills

Troubleshooting

Installation & repair

Customer relations

Mechanical aptitude

Safety awareness

Education

High school diploma

AA degree (technical field)

Military training

Tools

Electronic test equipment

Job description

Field Service Engineer - Massachusetts - 26000075

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands-on technical service including installation, relocation, repair, and preventative maintenance. This is a field-based position requiring travel to customer sites throughout Massachusetts.

What’s In It For You!

Competitive Compensation Package: $27.00-34.00/hr.
Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You’ll Do

Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
Comprehend and analyze unique customer configurations, including materials and software.
Assess customers' proficiency, capability, and willingness to perform self-maintenance.
Execute preventive maintenance tasks as directed by the Service Manager.
Recognize and appreciate the overall business value of customers to 3D Systems.
Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

What You Will Bring

High school diploma required; AA degree from a technical school or related; Military training preferred
3+ years related experience preferred
Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
knowledge of electro/mechanical device repair with attention to detail
Requires skills in organization, problem solving, and customer relations
Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to work effectively and efficiently under tight deadlines with multiple interruptions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Travel required; valid driver's license and clean driving record
Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
High school diploma required; AA degree from a technical school or related; Military training preferred

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disabled veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

US-SC-Rock Hill

Work Locations