On-Site Field Service Engineer - Metal 3D Printing

Xact Metal, Inc.; State College (Centre County); On-site; USD 65,000 - 90,000; Full time

Job summary

Xact Metal, Inc. in State College, PA is seeking a Service Engineer focused on on-site maintenance and repair of metal additive manufacturing systems sold to partners and customers.

The role includes off-site corrective and preventive maintenance, installation assistance, and after-sales technical support to ensure uptime and customer satisfaction. You will interact with customers, provide training, collect feedback, and develop strong relationships while adhering to safety protocols in a mixed

Qualifications

• Bachelor's degree in engineering or equivalent experience.
• Teamwork, prioritization and clear communication.
• Hands-on engineering experience.
• Experience in a service environment preferred.

Responsibilities

• Maintain and repair products sold to partners and end customers.
• Provide off-site corrective and preventive maintenance and after-sales support.
• Interact with customers to address inquiries and requests regarding their products and services.
• Evaluate and resolve customer problems.
• Assist in installing the equipment.
• Analyze findings to determine solutions for customer demands.
• Provide customer training for the product.
• Repair, test, and maintain equipment.
• Provide reports and feedback on service requests.
• Develop and maintain relations with customers.

Skills

Teamwork

Hands-on engineering

Customer interaction

Education

Bachelor's degree in engineering or equivalent experience

Job description

Xact Metal, Inc. in State College, PA is seeking a Service Engineer focused on on-site maintenance and repair of metal additive manufacturing systems sold to partners and customers.

The role includes off-site corrective and preventive maintenance, installation assistance, and after-sales technical support to ensure uptime and customer satisfaction. You will interact with customers, provide training, collect feedback, and develop strong relationships while adhering to safety protocols in a mixed