Service Engineer

Automated Industrial Robotics, Inc.; Rochester Hills, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Automated Industrial Robotics, Inc. seeks a Service Engineer to travel to customer facilities for on-site service tasks, ensuring safety and customer satisfaction. Role emphasizes hands-on machine work, precise alignment, installation, and effective client communication.

The position requires extensive travel (80%+), strong problem-solving, and routine documentation of service activities. Familiarity with FANUC robots is a plus; candidates must be able to lift up to 50 lbs.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years' experience in machine building or field service; or another similar role.
• Must be able to travel within the US and internationally.
• Familiarity with FANUC robots is a plus.

Responsibilities

• Travel 80% or more to customer facilities domestically and internationally.
• Set clearances between moving and stationary parts.
• Align machines and equipment using precision tools.
• Assemble, install, and configure complex machinery per specs and customer requirements.
• Mark and drill mounting holes; modify components as needed to achieve proper fit and function.
• Diagnose issues and replace defective parts promptly.
• Safely dismantle machines for repair and relocation, then reassemble to factory standards.
• Attach moving parts and subassemblies to basic assembly units with proper alignment.
• Troubleshoot mechanical and electrical issues on-site.
• Communicate professionally with customers, provide updates, technical guidance, and ensuring satisfaction.
• Maintain accurate service records including work performed and parts used.
• Ability to lift and maneuver up to 50lbs.

Skills

Verbal and Written Communication

Critical Thinking

Customer Service

Ability to Read Job Prints

Operation Monitoring

Equipment Maintenance

Education

High School Diploma or equivalent

Tools

FANUC robots

Job description

Overview:

The Service Engineer is responsible for traveling to customer facilities to perform service-related tasks efficiently and professionally, ensuring customer satisfaction at all times.

Key Responsibilities:

• Extensive travel required, 80% or more, including domestic and international assignments to deliver exceptional on-site service and support.
• Accurately set specified clearances between moving and stationary parts to ensure optimal machine performance and safety.
• Expertly align machines and equipment using precision tools and techniques to maintain operational efficiency.
• Assemble, install, and configure complex machinery and equipment according to engineering specifications and customer requirements.
• Arrange, mark, and drill mounting holes; modify components as needed to achieve proper fit and function.
• Diagnose issues and replace defective parts promptly to minimize downtime and maintain productivity.
• Safely dismantle machines for repair, maintenance, or relocation, and reassemble to factory standards.
• Attach moving parts and subassemblies to basic assembly units, ensuring proper alignment and secure fastening.
• Troubleshoot mechanical and electrical issues on-site, providing effective solutions under time constraints.
• Communicate professionally with customers, provide updates, technical guidance, and ensuring satisfaction throughout the service process.
• Maintain accurate service records, including work performed, parts used, and recommendations for future maintenance.
• Ability to lift and maneuver up to 50lbs
• Any additional duties assigned by management

Qualifications & Experience:

Any combination of education and/or experience providing the required skills and knowledge for successful job performance will be considered. Typical qualifications would be:

• High School Diploma or equivalent
• Minimum 3 years' experience in machine building or field service; or another similar role
• Must be able to travel within the US and internationally
• Familiarity with FANUC robots is a plus

Supervisory Responsibilities:

None

Key Skills & Abilities:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Verbal and Written Communication
• Critical Thinking
• Customer Service
• Ability to Read Job Prints
• Operation Monitoring
• Equipment Maintenance

What we offer:

In AIR, we offer a comprehensive benefits package to support our employees' well-being and professional development, including flexible work arrangements, health insurance contributions, company bonus, maternity and paternity leave, pension plan, training support, and various wellness initiatives.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. It is not exhaustive and may be subject to change.