Service Engineer

ADP, Inc.; Rochester Hills (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work arrangements

Company bonus

Maternity and paternity leave

Pension plan

Training support

Wellness initiatives

Job summary

AIR is seeking a Service Engineer to travel extensively to customer facilities, performing on-site service and support to ensure optimal machine performance and customer satisfaction.

The role requires strong problem-solving, mechanical/electrical expertise, and the ability to work under time constraints while maintaining safety and quality standards.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years' experience in machine building or field service; or another similar role.
• Must be able to travel within the US and internationally.
• Familiarity with FANUC robots is a plus.

Responsibilities

• Travel 80% or more to customer facilities for on-site service and support.
• Accurately set specified clearances between moving and stationary parts to ensure safety and performance.
• Align machines and equipment using precision tools and techniques.
• Assemble, install, and configure complex machinery according to specifications.
• Diagnose issues and replace defective parts promptly to minimize downtime.
• Safely dismantle machines for repair or relocation and reassemble to factory standards.
• Troubleshoot mechanical and electrical issues on-site with time constraints.
• Maintain accurate service records including work performed and parts used.

Skills

Verbal and Written Communication

Critical Thinking

Customer Service

Ability to Read Job Prints

Operation Monitoring

Equipment Maintenance

Education

High School Diploma or equivalent

Job description

Overview:
The Service Engineer is responsible for traveling to customer facilities to perform service-related tasks efficiently and professionally, ensuring customer satisfaction at all times.

Key Responsibilities:

• Extensive travel required, 80% or more, including domestic and international assignments to deliver exceptional on-site service and support.
• Accurately set specified clearances between moving and stationary parts to ensure optimal machine performance and safety.
• Expertly align machines and equipment using precision tools and techniques to maintain operational efficiency.
• Assemble, install, and configure complex machinery and equipment according to engineering specifications and customer requirements.
• Arrange, mark, and drill mounting holes; modify components as needed to achieve proper fit and function.
• Diagnose issues and replace defective parts promptly to minimize downtime and maintain productivity.
• Safely dismantle machines for repair, maintenance, or relocation, and reassemble to factory standards.
• Attach moving parts and subassemblies to basic assembly units, ensuring proper alignment and secure fastening.
• Troubleshoot mechanical and electrical issues on-site, providing effective solutions under time constraints.
• Communicate professionally with customers, provide updates, technical guidance, and ensuring satisfaction throughout the service process.
• Maintain accurate service records, including work performed, parts used, and recommendations for future maintenance.
• Ability to lift and maneuver up to 50lbs
• Any additional duties assigned by management

Qualifications & Experience:
Any combination of education and/or experience providing the required skills and knowledge for successful job performance will be considered. Typical qualifications would be:

• High School Diploma or equivalent
• Minimum 3 years' experience in machine building or field service; or another similar role
• Must be able to travel within the US and internationally
• Familiarity with FANUC robots is a plus

Supervisory Responsibilities:
None

Key Skills & Abilities:
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Verbal and Written Communication
• Critical Thinking
• Customer Service
• Ability to Read Job Prints
• Operation Monitoring
• Equipment Maintenance

What we offer:
In AIR, we offer a comprehensive benefits package to support our employees' well-being and professional development, including flexible work arrangements, health insurance contributions, company bonus, maternity and paternity leave, pension plan, training support, and various wellness initiatives.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. It is not exhaustive and may be subject to change.