Service Engineer

WEG Electric Corp; Lawrenceville (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Pleasant work environment

Job summary

WEG Electric Corp is seeking a Service Engineer in Lawrenceville, Georgia to coordinate warranty and billable field services for machine installation and troubleshooting. The role involves providing technical support, making warranty decisions, and defining scopes of work for repairs. Candidates should have over 4 years of relevant experience, knowledge of electric machines and industrial applications, and strong diagnostic and communication skills. The position offers a competitive compensation package and a supportive work environment.

Qualifications

• 4+ years of relevant work experience is required.
• Understanding of industrial applications for motors and generators.

Responsibilities

• Coordinates warranty and billable field services for installation and troubleshooting.
• Provides technical support to customers.
• Defines scope of work for repairs and quotes them.

Skills

Technical support

Warranty decision-making

Electric machines knowledge

Negotiation

Diagnostic tools usage

Reading schematics

Intermediate MS Office

Basic vibration analysis

Job description

The Service Engineer coordinates warranty and billable field services for installation and commissioning of new machines as well as troubleshooting and repairs. Makes decisions on warranty cases and provides technical support to internal and external customers.

Primary Responsibilities

• Provides technical support to customers.
• Makes warranty decisions on warranty claims in conjunction with the factory and the customers.
• Creates action plans for supporting customer complaints in the field.
• Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams.
• Executes and supports the evaluation of warranty claims and technical support requests.
• Defines scope of work for repairs in the field and in house.
• Quotes repairs in the field and in house.
• Recommends measures to improve warranty methods, performance and quality of service.
• Participates in joint field service calls with the field service team.
• Keeps and promotes good communication with customers, suppliers, factory teams and team members.
• Knowledge of electric machines, construction and operation
• Understanding of industrial applications for motors and generators
• Reading schematics and mechanical drawings
• Basic Vibration analysis
• Able to use diagnostic tools and equipment
• Intermediate level of MSOffice, required
• Negotiation

Experience

• 4+ years of relevant work experience is required.

We offer a pleasant work environment, competitive compensation and full benefits package.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.