Service Engineer

Access Laser Company; Everett (WA); On-site; USD 85,000 - 97,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision benefits

401K with match

Paid time off (PTO)

Educational assistance

Job summary

Access Laser is seeking a Service Engineer in Everett, WA to diagnose root causes, perform repairs, and test high-performance laser products. You will fine-tune and optimize cutting-edge technologies to ensure reliability and peak performance in critical applications.

The role reports to the Service Manager and requires hands-on troubleshooting, documentation, and collaboration with engineering and production teams in a clean-room, ESD environment.

Qualifications

• Bachelor's degree in physics or another related hard science, or equivalent experience.
• 3 years’ experience in a test or technician role in high tech manufacturing or a similar service organization.
• Experience performing Root Cause Analysis and preparing failure analysis reports.
• In-depth knowledge of electronics, optics, or mechanical manufacturing.
• Hands on experience with building, troubleshooting, and repairing electromechanical systems.
• Exceptional attention to detail.
• Ability to adapt to rapidly changing products and priorities.
• Ability to effectively contribute to a high-energy and highly collaborative environment.
• A high standard for communication and teamwork.
• Competence in maintaining a clean and organized workspace.

Responsibilities

• Test, troubleshoot, determine root cause, and repair complex electromechanical laser assemblies.
• Provide detailed failure analyses to service manager, customers, and the manufacturing engineering team to drive product and process improvements.
• Collaborate with technical and non-technical team members, contributing to Design for Serviceability and Design for Quality during design reviews.
• Document technical findings, create reports, and maintain records of work performed and problems solved.
• Utilize measurement and test equipment, such as oscilloscopes, function generators, multimeters, and network analyzers.
• Perform quality work in a clean room and ESD environment.
• Take responsibility for ensuring that all lasers meet the highest performance and quality standards.
• Support the production team with final testing duties as workload permits.
• Assist other departments or teams when needed, demonstrating a collaborative and team-oriented mindset to help achieve the overall success of the company.
• Other duties and responsibilities as assigned.

Skills

Root Cause Analysis

Electromechanical troubleshooting

Laser systems experience

Electronics knowledge

Team collaboration

Documentation

Education

Bachelor's degree in physics

Tools

Oscilloscopes

Multimeters

Network analyzers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Everett, WA, US

Salary Range: $85,000.00 To $97,000.00 Annually

Founded in 1999, Access Laser is a leader in designing and manufacturing high-end CO2 lasers. We are a rapidly growing company, experiencing double-digit revenue growth in recent years. We provide leading-edge gas-discharge-excited laser technologies to global industries in the medical, semiconductor, electronic, manufacturing, and scientific development R&D markets. We focus on creative designs that match our customers’ applications and solve difficult problems with innovative solutions. We strive to provide a challenging and supportive environment where team members are encouraged to go beyond ordinary thinking and challenge the normal with the truly ingenious. Our team is our greatest asset and supporting their career development is the greatest investment we can make in our future.

In October 2017 we became a member of the TRUMPF Group, the world’s largest manufacturer of lasers and laser systems. Although we have retained the agility and flexibility of a small company, both our business and our employees now have access to new opportunities for growth.

Summary of Role:

Access Laser is seeking a Service Engineer to complement our team in diagnosing root causes, performing repairs, and testing high-performance, application-specific laser products. As a Service Engineer, you will play a key role in fine-tuning and optimizing these cutting-edge technologies to ensure reliability and performance in some of the world’s most impactful applications.

Reports to:

Service Manager

Location:

In Person

Primary Duties:

• Test, troubleshoot, determine root cause, and repair complex electromechanical laser assemblies.
• Provide detailed failure analyses to service manager, customers, and the manufacturing engineering team to drive product and process improvements.
• Collaborate with technical and non-technical team members, contributing to Design for Serviceability and Design for Quality during design reviews.
• Document technical findings, create reports, and maintain records of work performed and problems solved.
• Utilize measurement and test equipment, such as oscilloscopes, function generators, multimeters, and network analyzers.
• Perform quality work in a clean room and ESD environment.
• Take responsibility for ensuring that all lasers meet the highest performance and quality standards.
• Support the production team with final testing duties as workload permits.
• Assist other departments or teams when needed, demonstrating a collaborative and team-oriented mindset to help achieve the overall success of the company.
• Other duties and responsibilities as assigned.

Standard Job Requirements:

• Bachelor's degree in physics or another related hard science, or equivalent experience
• 3 years’ experience in a test or technician role in high tech manufacturing or a similar service organization.
• Experience performing Root Cause Analysis and preparing failure analysis reports.
• In-depth knowledge of electronics, optics, or mechanical manufacturing.
• Hands on experience with building, troubleshooting, and repairing electromechanical systems.
• Exceptional attention to detail.
• Ability to adapt to rapidly changing products and priorities.
• Ability to effectively contribute to a high-energy and highly collaborative environment.
• A high standard for communication and teamwork.
• Competence in maintaining a clean and organized workspace.

Highly Desirable Additional Skills/Experience:

• Experience building and testing laser systems.
• Experience with Design Reviews, FMEAs, the 8D problem solving methodology, lean manufacturing and 5S concepts.
• An understanding of, or previous experience with, RF power supplies.
• Experience handling optics as part of an assembly process.

Why work for us

At our core, we are an idea company, which is driving expansion and tremendous revenue growth. We are customer driven and design application specific products which fit the individual needs of our customers. This requires highly motivated and dedicated teams. You will have the opportunity to be innovative in your work as we are constantly evolving our products and solving new problems with our customers. We owe our success to our people. We take great pride in investing in our team and strive to continually grow and improve our company and culture.

We love what we do. Our goal is to go above and beyond for each other and our customers. Our teams are creative, smart and talented, which makes each project exciting. You will have plenty of guidance and support to help us continue moving our impactful technology to the next level.

TRUMPF, our parent company, shares the same core values, and supports both our team and our drive for continuous innovation in laser technology. We are proud to be part of one of the largest technology companies led by a woman.

Things we love here:

• Opportunity to work in a state-of-the art facility.
• Great benefits including medical/dental/vision, short- and long-term disability insurance, life insurance, and 401K with a match
• Flexible spending account
• 17 days of PTO per year, and PTO increases with tenure
• We support learning and have educational assistance programs
• Fitness reimbursement
• All employees are eligible for profit sharing in addition to their base pay
• Strong commitment to COVID prevention for all employees
• Stocked kitchen with complimentary snacks
• Focus on work-life balance to promote success in and out of the workplace
• Family-oriented team events
• Free parking

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or other classes protected by law.

We are committed to providing opportunities to all qualified individuals. If you need assistance completing our online application due to a physical or mental impairment, please email [e-mail] or call 425-382-2217.