Service RMA Technician

Jobvite, Inc.; Camas (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health benefits starting day 1

Vacation and holidays

401(k) with company match

Employee Stock Purchase Plan

Job summary

nLIGHT, located in Camas, WA, seeks a Service Technician to repair, test and calibrate laser systems and components. The role includes moving equipment, lifting up to 50 lbs, and up to 80% travel for onsite customer support in diverse environments.

You will work with Technical Support, Customer Service, Manufacturing and Design Engineers to diagnose issues, document activities and drive process improvements while prioritizing safety.

Qualifications

• 1+ years in a high-volume production environment with electronics or opto‑mechanical assemblies
• AA degree in a technical field preferred
• Experience servicing electronics, semiconductor equipment or optomechanical assemblies
• Able to read basic electrical schematics
• Proficient with oscilloscope, curve tracer and DVM
• Knowledge of electrical power and safety
• Proficient with Excel and Word
• Ability to wear Safety Laser Goggles
• Good communication and organizational skills

Responsibilities

• Diagnose and repair laser systems and components
• Document repair activities in detail
• Write failure analysis reports
• Track and analyze repair data to identify improvements and failure modes
• Provide feedback to Technical Support, Customer Service and Engineering
• Manage returns in and out of the repair center; track wait/repair/turnaround times
• Demonstrate safety of yourself and others

Skills

Reading schematics

Electrical power & safety

Communication skills

Organized and neat

Excel & Word

Safety Laser Goggles use

Education

AA degree in a technical field

Formal training in digital electronics/electromechanical repair

Tools

Oscilloscope

Curve tracer

DVM / multimeter

Excel

Word

Job description

Who We Are

At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market. We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabrication, and aerospace & defense applications, to name a few. Our lasers are changing not only the way things are made but also changing the things that can be made.

Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR).

Summary

Primary responsibilities include the repair, testing and calibration of laser systems and components as well as organization and tracking of tools and materials.

This position is located in our Camas facility. Travel may be required to supply customers with onsite support up to 80%.

The successful candidate must have excellent interpersonal skills and work effectively with Technical Support, Customer Service, Manufacturing, and Design Engineers to solve problems quickly and completely.

The position will require moving equipment, lifting items weighing up to 50 lbs., and working on equipment incorporating high-power lasers (high-power electronics and high-power optical devices).

Responsibilities

• Diagnose and repair, laser systems, and associated components
• Document in detail all repair activities
• Write failure analysis reports
• Track and analyze repair data to identify improvement opportunities and new or unusual failure modes
• Provide feedback and follow‑up to Technical Support, Customer service, and Engineering on product and process improvements
• Manage returns in and out of the repair center; track wait time, repair time, and total turnaround time
• Demonstrate an unwavering dedication to the safety of yourself and all of those around you

Qualifications

• 1+ years of experience in high volume production environment working with electronics, semiconductor equipment, or opto‑mechanical assemblies, as a technician or Lead.
• AA degree in a technical field is preferred
• Previous experience servicing electronics, semiconductor equipment or optomechanical assemblies
• Able to read basic electrical schematics
• Experienced and able to use typical circuit analysis tools including oscilloscope, curve tracer, DVM
• Knowledge of electrical power and safety
• Proficient with Excel and Word
• Ability to wear Safety Laser Goggles to perform duties
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus to safely handle optical fibers
• Good communication skills
• Organized and neat

Preferred Qualifications

• Formal training in digital electronics or electromechanical repair
• Previous lab repair experience, preferably as a lead
• Training in 5S techniques
• Knowledge and understanding of optics, fibers, laser diodes, and laser test equipment is preferred
• Previous training in problem‑solving and quality improvement tools (8D, Pareto, etc.)
• Experience delivering technical training in a lab setting

nLIGHT is proud to offer comprehensive COMPENSATION AND BENEFITS:

• Starting level and pay depends on qualifications:
• Service RMA Technician I - $23.00 to $27.00 per hour

Other Compensation and Benefits

• Target Cash Bonus with potential payout of up to 2% of earned wages
• 120 hours of paid Vacation per year, plus paid Sick Leave and 10 paid Holidays
• Eligible for health benefits on the 1st day of the month after your start date
• Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay period
• Company paid Short‑Term and Long‑Term Disability, and Life & AD&D Insurance
• Employee Assistance Program
• Aflac Supplemental Insurance
• Flexible Spending and Health Savings Accounts
• Employee Stock Purchase Plan
• 401(k) with company match and immediate vesting
• Jury Duty and Bereavement Leave Pay
• Tuition Assistance
• Pet Insurance

nLIGHT is subject to US Export Control regulations. To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at [phone] or [e-mail].

E-Verify Participation

nLIGHT participates in the E-Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

For more information, please review the following notices:

• E-Verify Participation Poster
• Right to Work Poster