Service & Engagement Team Leader - Evansville, IN

Target; Evansville (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Service and Engagement Team Leader to enhance guest experiences and lead a dedicated team. This role offers an exciting opportunity to develop skills in guest service, problem-solving, and team leadership while managing daily operations. You will play a vital role in ensuring safety and compliance, addressing guest concerns, and fostering an inclusive environment. Join a company that values its team members and invests in their well-being with comprehensive benefits and a commitment to personal growth. If you thrive in a fast-paced environment and have a passion for exceptional service, this opportunity is for you.

Benefits

Comprehensive health benefits

401(k)

Employee discount

Paid vacation

Paid sick leave

Paid national holidays

Short-term disability

Long-term disability

Qualifications

• Effective communication skills and ability to work in a fast-paced environment.
• Previous retail experience is preferred but not required.

Responsibilities

• Leading a team of hourly team members and managing daily workload.
• Ensuring safety and compliance while fostering a positive environment.

Skills

Effective communication skills

Problem-solving

Team leadership

Welcoming attitude

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

The pay range per hour is $20.50 - $34.85.

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. Find more about our benefits at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

We focus on guest experience by welcoming, thanking, and exceeding guest service expectations through guest interaction and recovery. We support both in-store and digital services, knowledgeable about capabilities that drive adoption, usage, and guest loyalty. Our goal is to make shopping quick and easy at checklanes, guest services, gift registry, pick-up, and drive-up, while maintaining high standards.

The role of a Service and Engagement Team Leader offers opportunities to develop skills in guest service fundamentals, problem-solving, retail business basics, and team leadership. Typical responsibilities include leading a team of hourly team members, managing daily workload, supporting training and development, ensuring safety and compliance, and fostering a positive, inclusive environment.

Key responsibilities include demonstrating inclusivity, leading a team of passionate guest advocates, executing best practices in onboarding and learning, planning workload to meet sales goals, supporting Target Loyalty programs, managing team performance, addressing guest concerns, and ensuring safety standards are met. The role also involves operational tasks like handling cash operations, merchandise handling, and maintaining store security.

Qualifications for this role include a high school diploma or equivalent, at least 18 years of age, effective communication skills, ability to work in a fast-paced environment, and a flexible schedule including nights, weekends, and holidays. Previous retail experience is preferred but not required. Ability to operate technology devices, manage workload, and demonstrate a welcoming attitude are essential.

Target is committed to providing accommodations for applicants with disabilities during the application process. For assistance, please visit your nearest Target store or contact Guest Services at 1-800-440-0680.