Service-Driven Vehicle Exchange Manager — $100K+ Potential

Hanania Automotive Group; Orange Park (FL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

100K+ earning potential

Competitive performance-based pay

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Leave Time

Ongoing training and development

Job summary

Hanania Automotive Group is seeking a strategic Vehicle Exchange Manager to collaborate with the Service Department and guide customers toward smarter upgrades based on equity, mileage, warranties, and market conditions. This role blends service, sales, and customer experience on the service drive, avoiding high-pressure tactics while creating genuine value for customers and the dealership.

With a focus on consultative selling, there’s meaningful impact on customer outcomes and growth

Qualifications

• Proven success in automotive sales, service-to-sales, BDC, or a related customer-facing automotive role.
• Strong understanding of vehicle equity, trade values, repair costs, and automotive ownership economics.
• Service Advisor or Service Department experience is a strong plus.
• Comfortable working directly on the service drive and engaging customers in a natural, professional manner.
• Strong consultative selling and closing skills without relying on high-pressure tactics.
• Tech-savvy and comfortable using CRM, equity-mining, appraisal, and dealership management tools.
• Excellent communication, presentation, and relationship-building skills.
• Highly motivated, self-directed, and results-oriented.

Responsibilities

• Review daily service appointments, CRM data, equity positions, mileage, warranties, and repair estimates to identify potential vehicle exchange opportunities.
• Engage service customers through a professional, low-pressure approach and introduce them to their vehicle's current market and equity position.
• Conduct equity reviews and present upgrade opportunities based on the customer's individual situation.
• Show customers how a newer vehicle may provide financial advantages compared with continued repairs, maintenance, or their current payment.
• Coordinate immediate, no-obligation vehicle appraisals while the customer's vehicle is being serviced.
• Build a strong partnership with Service Advisors and the Service Department to create seamless customer introductions.
• Follow up with service customers and maintain a pipeline of future vehicle exchange opportunities.
• Utilize CRM and equity-mining technology to consistently identify and develop opportunities.
• Track results and continuously improve the service-to-sales process.
• Represent The Hanania Way by putting the customer's needs first and creating a transparent, consultative experience.

Skills

Automotive sales

Service-to-sales

BDC

CRM

Equity & trade values

Closing skills

Customer relationship

Tech-savvy

Communication

Relationship building

Tools

CRM software

Equity-mining tools

Appraisal software

Dealership management tools

Job description

Hanania Automotive Group is seeking a strategic Vehicle Exchange Manager to collaborate with the Service Department and guide customers toward smarter upgrades based on equity, mileage, warranties, and market conditions. This role blends service, sales, and customer experience on the service drive, avoiding high-pressure tactics while creating genuine value for customers and the dealership.

With a focus on consultative selling, there’s meaningful impact on customer outcomes and growth