Growth-Focused Service Advisor Assistant

Foundation Automotive Corporation; Castle Rock (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan options

PTO and SICK Leave

Growth opportunities

Flexible Work Schedule

Competitive Pay

Job summary

FAH LLC in Castle Rock is seeking a Service Advisor Assistant to join our growing automotive team. You will support service advisors, handle paperwork, and help move warranty and repair orders through efficiently.

This role emphasizes great customer service, attention to detail, and teamwork across departments; you’ll work with the warranty administrator to ensure accurate claims and timely processing, while developing knowledge of dealership management systems.

Qualifications

• 1-2 years of customer service, administrative, or automotive service experience preferred
• High school diploma or equivalent
• Previous dealership, warranty, or automotive experience is preferred
• Strong attention to detail and accuracy with paperwork and data entry
• Strong communication, organization, and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn dealership management and OEM warranty systems

Responsibilities

• Support service advisors with customer follow-up, paperwork, and daily workflow so they can stay focused on the drive
• Help prepare, document, and process customer-pay, warranty, and internal repair orders accurately
• Assist the warranty administrator with claim submission, required documentation, and follow-up on pending, held, or rejected claims
• Verify repair order details before claims are submitted
• Track claim status and follow up on aging or adjusted claims to keep the warranty schedule current
• Coordinate with advisors, technicians, and parts to gather missing information needed to complete and submit claims
• Keep customers and advisors informed on service progress and timelines
• Maintain organized, complete, and accurate records within the dealership management system
• Help ensure a smooth and efficient service experience from check-in to check-out

Skills

Customer service

Administrative tasks

Attention to detail

Communication skills

Education

High school diploma

Tools

Dealership management system

OEM warranty systems

Job description

FAH LLC in Castle Rock is seeking a Service Advisor Assistant to join our growing automotive team. You will support service advisors, handle paperwork, and help move warranty and repair orders through efficiently.

This role emphasizes great customer service, attention to detail, and teamwork across departments; you’ll work with the warranty administrator to ensure accurate claims and timely processing, while developing knowledge of dealership management systems.