Service Drive Manager

Swickard Auto Group; Edmonds, Northern (WA, KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee vehicle purchase and service 

Job summary

Swickard Toyota in Edmonds is seeking a Service Drive Manager to lead the service advisor team, coach performance, and uphold a guest-first culture at a high-volume store.

You will partner with the shop to drive CSI, manage drive flow, and ensure clear communication from arrival to pickup, while mentoring advisors to deliver hospitality-focused service.

Qualifications

• 2+ years of service advisor or service drive leadership experience at a franchised dealership -- required
• Toyota, import, or Japanese brand experience a strong plus -- any brand background considered
• Demonstrated CSI performance -- you know what a well-run drive looks like and you've delivered it
• A coaching-first leadership approach -- you develop your advisors rather than managing around them
• Strong operational instincts -- able to manage drive flow, advisor workload, and guest escalations simultaneously without losing composure
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

Responsibilities

• Lead and develop the service advisor team -- coaching daily performance, reviewing repair orders, and ensuring every advisor sets accurate expectations and follows through on every commitment
• Manage drive flow and guest-facing operations -- overseeing write-ups, vehicle check-ins, loaner coordination, and delivery to keep the guest experience smooth from arrival to pickup
• Monitor and drive CSI performance -- identifying patterns, coaching improvement, and holding the team to the hospitality standard Swickard and Toyota expect
• Partner with the shop -- coordinating with technicians and shop leadership to keep repair workflows moving without delays that impact the guest experience
• Handle guest escalations with composure and a solution-first approach
• Support service advisor scheduling, staffing coverage, and onboarding of new advisors
• Track key drive metrics -- advisor productivity, RO counts, hours per RO, comeback rate, and unapproved work

Skills

Service drive leadership

Coaching

CSI performance

Drive flow management

Guest experience

DMS experience

Valid driver’s license

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Description

Edmonds, WA | Toyota | Japanese brand | Service drive manager | Service advisor leadership | Fixed ops | CSI | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $80,000 - $120,000/yr

IS THIS YOU?

• You're an experienced service leader who knows how to run a productive, guest-first drive -- your advisors perform better because of how you coach them, and your CSI reflects the standard you hold
• You lead by being present -- on the drive, alongside your team, visible to guests, and quick to resolve what needs resolving before it becomes a problem
• You're ready to own the service drive at a high-volume Snohomish County Toyota store where your leadership has a direct and measurable impact on advisor performance and guest loyalty

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds serves a loyal, family-oriented Snohomish County community with consistent service volume. The service drive is where guest loyalty is built or lost -- visit by visit, interaction by interaction. The Service Drive Manager sets the standard for how every one of those interactions goes. This is a hands-on leadership role focused on the advisor team, the guest experience, and the operational discipline that keeps the drive running at its best.

WHAT YOU'LL DO

• Lead and develop the service advisor team -- coaching daily performance, reviewing repair orders, and ensuring every advisor sets accurate expectations and follows through on every commitment
• Manage drive flow and guest-facing operations -- overseeing write-ups, vehicle check-ins, loaner coordination, and delivery to keep the guest experience smooth from arrival to pickup
• Monitor and drive CSI performance -- identifying patterns, coaching improvement, and holding the team to the hospitality standard Swickard and Toyota expect
• Partner with the shop -- coordinating with technicians and shop leadership to keep repair workflows moving without delays that impact the guest experience
• Handle guest escalations with composure and a solution-first approach
• Support service advisor scheduling, staffing coverage, and onboarding of new advisors
• Track key drive metrics -- advisor productivity, RO counts, hours per RO, comeback rate, and unapproved work

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor or service drive leadership experience at a franchised dealership -- required
• Toyota, import, or Japanese brand experience a strong plus -- any brand background considered
• Demonstrated CSI performance -- you know what a well-run drive looks like and you've delivered it
• A coaching-first leadership approach -- you develop your advisors rather than managing around them
• Strong operational instincts -- able to manage drive flow, advisor workload, and guest escalations simultaneously without losing composure
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $80,000 - $120,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Service Drive Managers at Swickard grow into Service Manager and fixed ops leadership roles
• Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

• A high-volume Snohomish County Toyota store with consistent drive traffic and a guest base that responds to clear, supportive leadership -- the Service Drive Manager's standard shows up directly in CSI scores and advisor retention
• Toyota's loyal Edmonds ownership community means repeat service guests who remember how they were treated and return to the advisors and drive teams who took care of them
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service drive, not just a poster on the wall